I have not yet received my 15,000 credits for a game I pre-ordered recently

KnightOf TheAir · Nov 16, 2016

I recently pre-ordered a game that I should have received 15,000 reward points for and have not yet received them and it's almost been a month since the games worldwide release. The points aren't even showing up as pending.

:)

Teal249 · Nov 16, 2016

Rewards credits not deposited

Hello I pre-ordered XCOM 2 from the Microsoft Store, and as of yet I have not received the 15,000 rewards credits. Thanks for your help.

JBAB2807 · Nov 16, 2016

I pre ordered Battlefield 1, no credits applied

I pre ordered Battlefield 1 which should count for the one mission that gives you 15,000 credits. Why have I not received any or even a pending amount?

Smwutches · Nov 16, 2016

Did you preorder the game digitally or as a physical disc from microsoftstore.com? Digital orders are not eligible for that offer.

XBLRewards8 · Nov 3, 2018

Hello KnightOf TheAir,

We responded to your post at (Have not received the 15000 reward points for pre-ordering a game through Microsoft store).

XBLRewards8

Hello KnightOf TheAir,

We responded to your post at (http://forums.xbox.com/en-US/thread/e4046f50-aced-4a79-9f43-a3c06ff24f1c).

Smwutches

Did you preorder the game digitally or as a physical disc from microsoftstore.com? Digital orders are not eligible for that offer.

XBLRewards8

Hello Vemonus Smithy,

The only way to receive Credits for a single pre-order is through our MicrosoftStore.com offer, which rewards 15,000 Credits for a single physical (disc) purchase off of MicrosoftStore.com. Since your purchase was a digital pre-order, it was not eligible
for any Credits. However, it did award one punch on the Games on Demand punchcard. That offer requires the purchase of three eligible games to complete the offer and receive 15,000 Credits.

XBLRewards8

Hello Sick Yoshii,

There is no offer and there has not be an offer in the last two years that would award 5000 Credits per pre-order up to 15,000. The only offer we have had for pre-orders is the Games on Demand offer, which awards 15,000 Credits for the purchase of three
eligible pre-orders during the offer period. Since you only made one pre-order during the most recent Games on Demand that started in January and ended in March, you did not complete the offer. The only eligible pre-order you made while the offer existed was
for Sword Art Online.

XBLRewards3

Hi Namelessthehckr. Our offer is to award only 15,000 Credits for pre-orders made at microsoftstore.com. Watch_Dogs 2 was part of that promotion. Since you received the 15,000 Credits, you were not eligible for the $10 gift code.

I have not yet received my 15,000 credits for a game I pre-ordered recently