I have not recieved my 3 month free Groove code from the promotion

Discus and support I have not recieved my 3 month free Groove code from the promotion in XBoX Sales and Promo to solve the problem; I signed up for the Groove promotion, and near the 1 month free trial end, I was expecting a 3 month code. I asked support and was told it would be... Discussion in 'XBoX Sales and Promo' started by RefinedSet, Apr 26, 2017.

  1. RefinedSet
    RefinedSet Guest

    I have not recieved my 3 month free Groove code from the promotion


    I signed up for the Groove promotion, and near the 1 month free trial end, I was expecting a 3 month code. I asked support and was told it would be sent nearer the subscription end - however there was some confusion, and they also turned off my auto renew.
    I still did not recieve the 3 month code, and now my subscription has ended too! Can I have my subscription put back on with the offer please?

    :)
     
    RefinedSet, Apr 26, 2017
    #1
  2. Voice of Doctor
    Voice of Doctor Guest
    Free 3 months of groove with the purchase of 1

    I never got my free 3 months of Groove music after buying one and since then it expired and I have not recieved 3 months free code I shouldve. Here's the reference number to my case No. [Mod Removed]
     
    Voice of Doctor, Apr 26, 2017
    #2
  3. tcyajybkc
    tcyajybkc Guest
    Microsoft Groove free 3 month promotion. No code yet for the 3 months

    I subscribed to Microsoft Groove after seeing this promotion https://www.microsoft.com/en-us/groove/bogo and have yet to receive my code for 3 free months
     
    tcyajybkc, Apr 26, 2017
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    I have not recieved my 3 month free Groove code from the promotion

    Hey RefinedSet!

    Where did you sign up for the offer? Was it on an Xbox One console or was it via the website or email? Knowing that will help us when we look into things.

    Let us know! I have not recieved my 3 month free Groove code from the promotion :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
     
    Miss Bijoux, Apr 27, 2017
    #4
  5. RefinedSet
    RefinedSet Guest
    Hi, thanks for responding.

    I searched for the Groove offer and signed up online on the Microsoft UK site.
     
    RefinedSet, Apr 27, 2017
    #5
  6. Miss Bijoux
    Miss Bijoux Guest
    Thanks for that extra info! For help with issues regarding website/email promotions, you'll want to post over on the

    Groove forums     for assistance. We only help with promotions offered through the Xbox console and we don't have any insight into the email/website promotions.

    Apologies for any frustrations this may cause.

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
     
    Miss Bijoux, Nov 3, 2018
    #6
  7. Miss Bijoux Win User

    I have not recieved my 3 month free Groove code from the promotion

    Thanks for that extra info! For help with issues regarding website/email promotions, you'll want to post over on the

    Groove forums     for assistance. We only help with promotions offered through the Xbox console and we don't have any insight into the email/website promotions.

    Apologies for any frustrations this may cause.

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
  8. Miss Bijoux Win User

    I have not recieved my 3 month free Groove code from the promotion

    Hey RefinedSet!

    Where did you sign up for the offer? Was it on an Xbox One console or was it via the website or email? Knowing that will help us when we look into things.

    Let us know! :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
  9. RefinedSet Win User

    I have not recieved my 3 month free Groove code from the promotion

    Hi, thanks for responding.

    I searched for the Groove offer and signed up online on the Microsoft UK site.
  10. iMasterLee Win User

    Groove music pass free 3 months promotion

    The promotion was between the 16-30 of June on the home page on my Xbox one .it says that new member that join for Groove music pass will get free 3 months after they finish the first free month.
  11. Miss Bijoux Win User

    Groove music pass free 3 months promotion

    Hey iMasterLee -

    Just to clarify, did you purchase a month of Groove with a credit card or did you redeem a prepaid one month Groove code? If you purchased a month, your best bet would be to reach out to
    Groove Support via their Support page.The 'Contact Us' options can be found near the bottom of that page.

    If you redeemed a prepaid one month Groove code, unfortunately you will not qualify for this promotion. Per the

    Groove promotional page    , in order to qualify for the 3 complimentary months of Groove, you had to have purchased one month at $9.99.

    Let us know if you have additional questions.
Thema:

I have not recieved my 3 month free Groove code from the promotion

Loading...

  1. I have not recieved my 3 month free Groove code from the promotion - Similar Threads - recieved month free

  2. Help with Minecraft account and i dont recieve codes to the mail

    in XBoX Accessibility
    Help with Minecraft account and i dont recieve codes to the mail: Hello! I need help with my minecraft account because when i try to log in to the account it says its private information. I dont recieve a code to my gmail. Mail to the account: [mod removed]...

  3. I dont recieve a code when trying to log in on minecraft via my microsoft account.

    in XBoX Accessibility
    I dont recieve a code when trying to log in on minecraft via my microsoft account.: I've bought Minecraft and i am trying to login 3 days in a row without any succes, there should be send a code to my mailbox but it is nowhere to be found, even not in the spam. I'm using the...

  4. I did not recieve my robux.

    in XBoX on Consoles
    I did not recieve my robux.: i purchased a total of 2200 robux and after purchasing i still did not get my robux. after contacting roblox customer support they told me that Microsoft had a outtage and i still did not recieve...

  5. why didnt i recieve my 330 minecoins after redeeming the reward

    in XBoX on Windows
    why didnt i recieve my 330 minecoins after redeeming the reward: i didnt recieve my coins and it had made me very mad 29b84798-017c-4ae0-823f-3bafd08c4668

  6. didnt recieve minecraft capes

    in XBoX Games and Apps
    didnt recieve minecraft capes: I redeemed the tiktok and twitch capes for minecraft java edition a while ago but still hasnt recieved it. I am fairly certain that i claimed it on the right account, how do i check the redeem...

  7. I didnt recieve my code

    in XBoX Accessibility
    I didnt recieve my code: I did not recieve my authenticator code to sign in to my outlook e mail . How can i get it ?? dd96afd6-d0c0-4cff-9a51-72a2c6012c84

  8. Havent been able to Recieve my cape

    in XBoX Games and Apps
    Havent been able to Recieve my cape: I havent been able to recieve the HOME cape even though I redeemed it, it has not appeared in my skin capes area at all been 3+ days now ab0d4954-38e9-4b0f-ac52-a6e80117bb23

  9. I refunded Minecraft but I did not recieve my money and it's over a month it's frustrating

    in XBoX Games and Apps
    I refunded Minecraft but I did not recieve my money and it's over a month it's frustrating: I refunded Minecraft but I did not recieve my money and it's over a month it's frustrating a3f5126b-93c0-48cf-9679-1cc90d99fe31

  10. Xbox no credit recieved after 5 months

    in XboX Insiders
    Xbox no credit recieved after 5 months: So i refunded gta about 5 months ago and im yet to receive my credit back and im unable to install gta. What do i do? Ive tried contacting xbox with no luck. submitted by /u/Typical_Durian1330...