I have not received my15000 points for preordering

JohnStryker184 · Dec 9, 2016

I have clearly preordered three titles as part of the rewards program games on demand and still haven't been credited the points as well as I preordered dead rising 4 and final fantasy 15 but its not showing I preordered those titles.

:)

x HATEFUL x · Dec 9, 2016

Preorder credits

Have not received my 15,000 points for preordering battlefield 1. Please help

Zeig-9990263C-0BEE-42FD-8963-8620C458F4D4 · Dec 9, 2016

Destiny 2 Preorder Reward Points Missing

I have not yet received my reward points from preordering Destiny 2 from the xbox store. Can you please assist?

XBLRewards8 · Dec 12, 2016

Hello JohnStryker,

Since your purchase was made on the release date for Final Fantasy, it did not award a punch. Since your purchase was close to the release date, we will manually award a punch, but please note that only pre-orders are eligible for this offer. Currently,
the webpage is only set up to display your purchases of standard editions of games, which is why your Dead Rising purchase awarded a punch but is not marked as pre-ordered. Your purchase of Final Fantasy is not marked as pre-ordered for similar reasons.

XBLRewards8

Hello JohnStryker,

Since your purchase was made on the release date for Final Fantasy, it did not award a punch. Since your purchase was close to the release date, we will manually award a punch, but please note that only pre-orders are eligible for this offer. Currently,
the webpage is only set up to display your purchases of standard editions of games, which is why your Dead Rising purchase awarded a punch but is not marked as pre-ordered. Your purchase of Final Fantasy is not marked as pre-ordered for similar reasons.

Ricardo Lechuga

Hi Deepkyo! My name is Ricardo an independent advisor ready to help you with this situation!

If it's for preorder, usually you will receive the points after the game release, if it's not a preorder you receive the points in a 48 hours period window

spiman1222

I preordered the disc and I haven't received my Banjo Kazooie code or my 15,000 rewards points yet

Si Ozzman

There are no offers to receive credits for preordering consoles.

Thanks, thought I'd read somewhere that purchases from the store receive points but I must be wrong

Cheers!

VampireDemitri

I'm having the same issue. Preordered Skyrim, Final Fantasy XV, and Dead Rising 4. They all say "you preordered", but only have two punches and I have not received the rewards points. I tried to contact support but they said all we could do was post the
issue in the forum to bring it to their attention. I hope they resolve this quickly 15,000 rewards points are a lot to loose over a bug/glitch in the system.

I have not received my15000 points for preordering