I have not received my free 3 months Xbox live subscription

Hello,

I contacted xbox support almost a month ago about my son not receiving the free 3 months promotion that was advertised when he purchased his xbox live subscription on June 14th. The promotion stated that he should receive an email in 10 days with the free
3 month code but he never received that. I contacted xbox support on July 1st to ask about this and was told it was sent to upper management and I would here from them. It is has now been almost a month and I have not received any communication.

Your best bet would be to contact Xbox support, so they can help you with this issue. Their number can be found here http://support.xbox.com/contact-us?isChatCallAvailable=false

Typically the promotions take something like 30 days (or some amount of time) before you receive your promotional bonus. How long ago did you purchase the 3 month code? If it was today, then you typically have a few days to wait
before you will get the additional 3 months. It should be mentioned in the terms and conditions of the promotion you signed up for.

I purchased 2 of the 3 Months subscription under the Buy 3 Months, Get 3 Months Free promotion on 2/10/18 on xbox.com. At that time, the confirmation said that i would receive my code by 3/15/18 and that i was still within the window of time to get the free
3 months, the end date was NOT 1/30/18. I have checked all of my email accounts as well as my Xbox message center. No codes received.

Hey there ! Thanks for reaching out to us.

In regards to this promotion of buying 3 months of Xbox Live Gold then receiving 3 months at a later date, were there any specific instructions in the terms of conditions for this offer? Do you recall a specific time frame on when you would receive these
3 months of Xbox Live Gold?

Also, do you happen to recall the name of this promotion?

Be sure to keep us posted!

that was the promo... Buy 3 months Xbox Live Gold then get 3 months extra for free... But i haven't received any codes... even after my subscription i bought expired last week!!