I have not been givern my code to redeem to access my Xbox live account

Gentlebean13 · Oct 14, 2017

I have paid for my account on Xbox live and have not received the email with my code to redeem the account. could someone please resolve this as soon as possible please as I was told you could possibly do this straight away as you have the tools to do so,
many thanks

:)

Dungis98 · Oct 14, 2017

Problem Redeem code

Tried to redeem a new Xbox live code.

When i go in to my account it says that my account have no authority to access this function and when i try to redeem the code it says that it´s allready redeemed.

Azzin · Oct 14, 2017

Microsoft Points for RB DLC

Microsoft Points pre-paid codes

You can add Microsoft Points pre-paid codes by using the Xbox 360 console or by using Xbox.com.

Xbox 360 console

To enter a pre-paid Microsoft Points code by using the Xbox 360 Guide main menu, follow these steps:
Press the Xbox 360 Guide button, and then go to the Marketplace area.
Select Redeem Code.
Enter the 25-character pre-paid code.
To enter a Microsoft Points code by using the Add Points Wizard, follow these steps:
To access the Add Points Wizard, press the X button while you view any content description screen within the Game Marketplace or Video Marketplace areas or while you view the Memberships section in the Account Management area.
Select Redeem Prepaid Card.
Enter the 25-character pre-paid code.
Xbox.com

Visit Sign In (Sign In) or follow these steps:
From Xbox.com, use your Windows Live ID to sign in to your Xbox LIVE account.
Select My Account from the My Xbox drop-down menu.
Click Redeem Code to enter the pre-paid code and add Microsoft Points to your account.
Follow the instructions that appear on the screen to enter and to confirm the redemption of the pre-paid code.Click to expand...
Click to expand...

How to enter pre-paid codes for content, subscriptions, or Microsoft Points

Smwutches · Oct 14, 2017

If you purchased the gold directly from Xbox, you won't receive a code. The gold is added directly to your account. You would need to check Sign in to your Microsoft account to make sure the purchase went through. If there are still issues, you would need to
contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support

If you did purchase a code, you would need to contact the retailer you purchased it from for assistance.

Smwutches

If you purchased the gold directly from Xbox, you won't receive a code. The gold is added directly to your account. You would need to check http://commerce.microsoft.com to make sure the purchase went through. If there are still issues, you would need to
contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-US

If you did purchase a code, you would need to contact the retailer you purchased it from for assistance.

Life-6F7AC167-3568-4

I recently had my Xbox LIVE account stolen and this is what happens:

During the pre-investigation, you can play as normal. This includes purchases, redeeming codes, etc.

Once the investigation begins they will lock the account, and you can not redeem codes, nor access Xbox LIVE. It will give the error "Your payment option has been suspended.". The average wait time for the investigation to conclude is 25 days. Personally
my investigation ended after 10 days.

So to summarize, yes you can still use Xbox LIVE as a normal service. Once the investigation sets in, and your account is locked, you will not be able to access Xbox LIVE and its numerous features.

Francia J.

According to Xbox Support as well: "If you’re getting a message that your code has already been redeemed, make sure that you didn’t already redeem the code yourself, under a different Microsoft account.

If you live in a household where others have access to your codes, check that it wasn’t redeemed by someone else."

Miss Bijoux

Hey there -

Unfortunately, as I advised above, we are unable to assist with codes that have been redeemed already. We recommend making sure that no one else has access to your Xbox Live account and/or Xbox One console to ensure that no one can redeem your codes without
your knowledge.

Sincere apologies for any frustration this may cause.

KindGryphon

Hello,

I was recently gifted two games by two different people. Today I decided to redeem my codes, and, since I wasn't near my xbox I decided to redeem them on my computer. I opened the xbox app and pressed the "redeem code" button but was then unable to find either game in my library. After briefly searching, I found both of them were redeemed on the wrong account despite not being the account I was signed into on the xbox app. Searching further, I found that the microsoft store account on my pc was linked to a different account than the one I use on my xbox, the same one my codes had been redeemed to. I'm very frustrated because I don't have access to the account in question on my xbox and I was definitely logged on to the correct account on the xbox app, given that I could see the code in the first place. Is there any way I can get my games on the proper account?

Thank you in advance.

Unfortunately nothing is transferable between accounts.

I have not been givern my code to redeem to access my Xbox live account