I HAVE LOST MY OLD PHONE NUMBER

Discus and support I HAVE LOST MY OLD PHONE NUMBER in XBoX Accessibility to solve the problem; Good night, i have lost my old phone number... so i have requested to change my phone number now. but i cant use my Xbox services because of it....... Discussion in 'XBoX Accessibility' started by Cletow, Aug 20, 2018.

  1. Cletow
    Cletow Guest

    I HAVE LOST MY OLD PHONE NUMBER


    Good night, i have lost my old phone number... so i have requested to change my phone number now. but i cant use my Xbox services because of it.... says that o have to wait one month for this... and it is a lot of time. i need to use Xbox app for windows
    10 to conect a wireless controler for Xbox but i cant acess my Xbox app... please help

    :)
     
    Cletow, Aug 20, 2018
    #1
  2. TheNecromonicon
    TheNecromonicon Guest
    I don't have my old phone number any more...

    If you can not redeem your code keys via xbox using your controller or through xbox.com then I would reccomend doing the following:

    There are a few answers to this question: Was that one of multiple security proofs? If so please go to:

    account.live.com/.../manage

    and then just delete the phone number that is not corresponding to your new telephone number.

    If you do not have any access to your proofs but have access to your email:

    account.live.com/.../MarkLost
     
    TheNecromonicon, Aug 20, 2018
    #2
  3. onyxishere
    onyxishere Guest
    I don't have my old phone number any more...

    You should still be able to enter them on the console. Press the Guide button on the controller briefly then scroll to the left and choose Redeem Code.
     
    onyxishere, Aug 20, 2018
    #3
  4. Oraclea
    Oraclea Guest

    I HAVE LOST MY OLD PHONE NUMBER

    Hi, I think you'd need to get in touch with Official Xbox Support regarding this issue. You can contact them at the following link: Contact Us | Xbox Support
     
    Oraclea, Aug 20, 2018
    #4
  5. Oraclea Win User

    I HAVE LOST MY OLD PHONE NUMBER

  6. Darhyl Amizola Win User

    I lost my phone number

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account.

    Unfortunately, the account recovery web form is the only option to recover a Microsoft account.

    If the account has the 2-step verification feature enabled, I'm afraid the account recovery web form will not work and the only way to regain access to the account is to have access to the phone number associated with the 2-step verification.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  7. JackArpino Win User

    Account Verification

    hello,

    no email was attached to it, just an old phone number.

    I filled the form to the best of my ability like 5 times.

    0 luck every time.

    Just lost
  8. Nemanja Vuckovic Win User

    Can't access my Minecraft account

    my account was tied to my old phone number i don't have access to anymore
    oh and yeah i also have the old phone number that is on the microsoft account still tied as a secondary number on my gmail account, that also being the original gmail of the microsoft account, there is no way that is not enough proof.
  9. Orion5105 Win User

    Locked out of account.

    It's a personal account. I lost my cell phone in November of last year and opted not to buy a new one because I have a work cell phone with the job I have now. To save costs, I let my old number go. We'll my old cell phone had my authenticator and my Gmail account as well as my Microsoft account was tied to both. The account I don't have access to is *****@gmail.com which is what I have my Microsoft ultimate subscription tied to. My old cell number is 6********. My new Gmail account is ********@gmail.com and cell phone is 6********. My dob is ******. My name and address is ****** . I can provide my drivers license, credit card, gamertag, as well as Xbox serial number, screens hots, etc. I'm a it engineer that is a Microsoft partner.

    EDIT: Removed personally identifiable information (PII) from post.
Thema:

I HAVE LOST MY OLD PHONE NUMBER

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