I have lost my Microsoft account.

Dylan Genstorn · Oct 31, 2023

This is the third time I've tried to recover the account and they always tell me that they can't help me, the whole thing is already quite frustrating, is there something that needs to be done to recover the account that I don't know about?

:)

Jeremy Grey

Hello Dylan G! My name is Jeremy and I’m happy to help you with your question.

I'm sorry to hear that you are having trouble recovering your account.

Do you have access to the phone number associated with the account?

If not

Do you have access to the recovery email set up on the account?

You can choose for a change password to be sent to the recovery email instead as a short fix if you are just trying to get into your account.

If this isn't possible for the issue at hand you will need to begin the account recovery process outlined in the support link below.

https://support.microsoft.com/help/b19c02d1-a782-dee6-93c3-dc8113b20c42

The process takes 30 days to complete so getting the recovery started as soon as possible is important.

Unfortunately if you cannot provide the necessary information needed to complete the recovery form and you don't have access to the back up email set up on the account, then you wont be able to recover the account.

I understand losing an account is frustrating however, the security is set in place to ensure that it is the person that owns the account that is trying to recover it.

Thank you for reaching out to the community forums and have a good rest of your day.

Regards,

WattyNuela

Hello Nur, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I would like to let you know that it’s not possible to unlink your Microsoft account once you link one in Minecraft PS Edition.

You can review this information by visiting the official Mojang article below:
https://help.minecraft.net/hc/en-us/articles/36...

I encourage you to try to recover the Microsoft account by submitting the account recovery form:
http://account.live.com/acsr

WPAK

Hi there,

for any lost password/account issues please see the following support page, it will have all steps available to try and recover your account:

https://support.xbox.com/my-account/microsoft-account/lost-password-solution

The page will have steps for a Lost password but also a Lost account.

I hope you will be able to recover your account.

Let us know the results

JosefLBohorquez

Try changing categories until the option appears, sorry for not be much helpful

As I'm a regular user as well. The help is limited

Irnbru02

I have already tried this but apparently the information isn’t right even thought I haven’t changed address, haven’t changed my bank details, the only thing that has changed is my email and password and I’ve lost everything because a bot sees I put the wrong birthday in because I can’t remember the birthday as I made this account before I was 18 so I put a different year in

I have lost my Microsoft account.