i have lost my game that i have been playing for over a year,

Lynda Qualls · Dec 9, 2022

My Dragon Mania Legends has gone missing. I logged off like any other day at 8:30pm atlantic time and when I logged back on at 11:30pm atlantic time it gave me a whole new account. I was around level 95 and have over 200 dragons. I was also in a clan at level 15 and helping with a siege. I am very upset as I have been playing everyday to collect stuff now I will lose that too. Please help me my user was, eur:de80c now it's, eur:8189f2. I do not want to start the game from the beginning as I have worked so hard to get where I am and have finally found a clan that actually participates together. Please help me. Also I have been making in game purchases on my credit card that I will now lose as follows:

#9701071140 Dec 7/22 Premium Pass $29.89

#3266550571 Dec 6/22 Extra Den $ 7.46

#7878712996 Dec 6/22 Valuable bundle $ 7.46

#8553177770 Dec 5/22 Magic Shard Altar $14.71

#4728075671 Dec 5/22 Huge Piggy Bank $ 6.08

These are the most resent and I buy stuff every month. I would like my original account back please. Thank you for you help now and in the future.

:)

Kathy A.

Hello Lynda Qualls,

We hope you are doing well. Thank you for posting in Xbox Forums.

I can barely imagine the amount of time and effort you must have invested in getting to level 95 with all the collected games addon and paid ones. We know that you wanted to get back to gaming and be on the same level of achievements you once had. It is a drastic change that you went to far from your level in the game.

This concern seems to be an in-game issues. You may need to switch to another account and log in tot the correct one, try to sign out the account on Microsoft Store. Please check if you are signed in to the same account on Microsoft Store.

For assistance, please contact the support using this link: Dragon Mania Legends — Gameloft Technical Support and Help Center (helpshift.com).

We remove your personal information added on this post for you to keep your privacy.

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,

Xbox Forum Moderator

Microsoft Community

ammindclearer

Thank for the explanation. Would have been nice to have been informed this was happening before I clicked "never" to merge accounts. I had been playing as a guest for about a year. Now I have lost my level 68 status and have to start all over.

CrazY1985

Login to your repaired console and check the my games and apps section.

It should be there under ready to install.

If not, try searching for Forza Horizon 3 in the store and download it from there.

Reidzer N7

I would I have been gaming now for just over 20 years.

My fave genres would be either FPS or RPG for sure. But ive played many great games over the years and im sure I will play many more great games in the years to come.

Mister Gwyther

Hey there Cartoon! I understand you did not receive your free game from a promotion last year. Unfortunately we are no longer able to provide games for this promotion due to the length of time since the promotion ended. I apologize for the inconvenience.
Please let me know if there is anything else I can assist you with, thank you.

i have lost my game that i have been playing for over a year,