I have lost access to my account

Hi Jake_536. My name is Kyle and I'm an independent advisor.

Has the account's email been changed? If so, unfortunately, it will not be possible to recover the account.

If not, you can try recovering the account using the online form: https://account.live.com/acsr

Please note that Microsoft/Xbox Support cannot assist further with account recovery.

Please reach back if you have further questions.

Thanks,
Kyle

Hello Tijn,my name is Oskayra, I will be happy to help you in any way possible.

I know how frustrating it can be to lose access to one of your accounts. The only alternative you have at this time is to submit the account recovery form. There is no other way. I have already investigated them and the only way to recover an account is as follows.

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form, you can enter the following link:

https://account.live.com/acsr

Here are some tips to help you complete the Microsoft account recovery form:

-One piece of advice I can give you is to get as much information as possible, the more information you give to Microsoft that can verify your identity and recover your account. Include your name, email address, date of birth, phone number, and any other information you can remember about your account.

-Be specific and precise. When answering the questions on the form, be specific and precise. For example, if you are asked for your date of birth that you used to create your account, don't just say "my date of birth." Instead, say "my date of birth is [date of birth]."

-Remember your passwords. If you know your account password it can help a lot to recover, as already said all possible information may be necessary.

-Be patient. The account recovery process may take several days or even weeks. Don't be discouraged if you don't receive a response right away.

Please note that Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the link below.

Support: https://support.xbox.com/contact-us/

If none of the aforementioned data does not work, the account may not be recovered.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

I hope the information is helpful to you, if not, let me know that I will be happy to continue helping you, good luck and happy day.

Sincerely,
Oskaira.

Hello Tijn,my name is Oskayra, I will be happy to help you in any way possible.

I know how frustrating it can be to lose access to one of your accounts. The only alternative you have at this time is to submit the account recovery form. There is no other way. I have already investigated them and the only way to recover an account is as follows.

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form, you can enter the following link:

https://account.live.com/acsr

Here are some tips to help you complete the Microsoft account recovery form:

-One piece of advice I can give you is to get as much information as possible, the more information you give to Microsoft that can verify your identity and recover your account. Include your name, email address, date of birth, phone number, and any other information you can remember about your account.

-Be specific and precise. When answering the questions on the form, be specific and precise. For example, if you are asked for your date of birth that you used to create your account, don't just say "my date of birth." Instead, say "my date of birth is [date of birth]."

-Remember your passwords. If you know your account password it can help a lot to recover, as already said all possible information may be necessary.

-Be patient. The account recovery process may take several days or even weeks. Don't be discouraged if you don't receive a response right away.

Please note that Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the link below.

Support: https://support.xbox.com/contact-us/

If none of the aforementioned data does not work, the account may not be recovered.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

I hope the information is helpful to you, if not, let me know that I will be happy to continue helping you, good luck and happy day.

Sincerely,
Oskaira.

You can't

If you lost access to your account you have to call support or fill out the lost access to my account form at accounts.Microsoft.com

Hi! My name is Ben an Independent Advisor and an Xbox gamer just like you and hope you are doing well.

Based on your screenshot it seems it is indeed 2 different account that has been saved on your Minecraft. With regards to that, reason why it logged into a new account means that the original gamertag or Xbox profile you are trying to sign in is associated on a different email address than the one you have tried.

If you can remember other email addresses you might have used for Xbox or Minecraft, I suggest to try signing in each of email accounts you have via https://account.xbox.com/profile page. Here it will show you the correct gamertag/Xbox profile once you sign in to the right account/email address.

But if you somehow cannot remember other email addresses you might have used, try to check via https://account.microsoft.com/family page to see if you somehow have associated it on a family group before. It will show list of email addresses there. More guide how to retrieve the right email account can also be found at https://support.xbox.com/en-US/help/account-pro...

I hope the information helps somehow. But let us know if you have further questions and we will do our best with our knowledge to offer assistance.

Kind regards,

Ben