I have Gold membership and Gold April offer should include game TC's GRAW2 , however on...

Discus and support I have Gold membership and Gold April offer should include game TC's GRAW2 , however on... in XBoX Sales and Promo to solve the problem; I have Gold membership and Gold April offer should include game TC's GRAW2 , however on Slovak market this game is not included and Xbox live is asking... Discussion in 'XBoX Sales and Promo' started by TannicJeans5929, Apr 21, 2019.

  1. I have Gold membership and Gold April offer should include game TC's GRAW2 , however on...


    I have Gold membership and Gold April offer should include game TC's GRAW2 , however on Slovak market this game is not included and Xbox live is asking me for 9,99 EUR to purchase this game even though it should be free from 16th april to 15th may 2019 for
    Gold members.

    Yes but this violates EU rules where all digital products must be offered accross all 28 EU members states. Is Microsoft aware of this? This could lead to big fine for the company from EU.

    EU market is no longer a 28 different markets , but as one large one.

    :)
     
    TannicJeans5929, Apr 21, 2019
    #1
  2. Obsessive Power Win User

    I have Gold membership and Gold April offer should include game TC's GRAW2 , however on Slovak market this game is not included and Xbox live is asking me for 9,99 EUR to purchase

    It's either a bug or, more than likely, a licensing issue with the game in Slovakia. I couldn't tell you which one it is.

    If it's a licensing issue, this would override any geo-blocking restriction laws in place within the European Union.
  3. TannicJeans5929 Win User

    I have Gold membership and Gold April offer should include game TC's GRAW2 , however on Slovak market this game is not included and Xbox live is asking me for 9,99 EUR to purchase

    Absolutelly not. Are you aware what Geoblocking means?

    Geobloking is EU legislation which forces any company selling digitalin all EU countries under same conditions.

    Apps, music, movies and so on.

    From 3rd December 2018 is this legislation in place.

    I will escallate this to Consumer Protection Agentúry in Slovakia and in EU

    Regulation (EU) 2018/302 addresses unjustified on line sales discrimination based on customers' nationality, place of residence or place of establishment within the internal market. The ban on geo-blocking is an important element of
    the
    digital single market strategy
    .

    The Regulation enters into force on 22 March 2018 in all EU Member States and will apply from 3 December 2018 to allow in particular small traders to adapt.

    https://eur-lex.europa.eu/content/news/geo-blocking-regulation-enters-into-force.html

    [table][tr][td]Geo-Blocking: a new Regulation enters into force - EUR-LexRegulation (EU) 2018/302 addresses unjustified on line sales discrimination based on customers' nationality, place of residence or place of establishment within the internal market. The ban on geo-blocking is an important element of the digital single market strategy. The Regulation enters into ...eur-lex.europa.eu[/td][/tr][/table]
  4. NeoDan123 Win User

    I have Gold membership and Gold April offer should include game TC's GRAW2 , however on Slovak market this game is not included and Xbox live is asking me for 9,99 EUR to purchase

    In my region we are also not getting Ghost Recon Advanced Warfighter 2 as GWG.

    Not the first time we getting something else instead of the GWG that has been advertised. No official communication from Xbox in my region as to why.

    Last i heard they said that the game didn't have the licence to be distributed in our region when it first launched.

    I might have to suggest it on user voice that there is better communications to the community if a certain title is not available to our region.
  5. TannicJeans5929 Win User

    I have Gold membership and Gold April offer should include game TC's GRAW2 , however on Slovak market this game is not included and Xbox live is asking me for 9,99 EUR to purchase

    In my region we are also not getting Ghost Recon Advanced Warfighter 2 as GWG.

    Not the first time we getting something else instead of the GWG that has been advertised. No official communication from Xbox in my region as to why.

    Last i heard they said that the game didn't have the licence to be distributed in our region when it first launched.

    I might have to suggest it on user voice that there is better communications to the community if a certain title is not available to our region.
    Geo-blocking and other geographically-based restrictions undermine online shopping and cross-border sales. Regulation 2018/302 of 28 February 2018 will set an end to unjustified geoblocking. The Regulation will start applying as of 3 December 2018.

    Geo-blocking and other geographically-based restrictions undermine online shopping and cross-border sales
    by limiting the possibility for consumers and businesses to benefit from the advantages of online commerce. The problem equally affects consumers and businesses as end users of products and services and exists both in the online environment and in real-world
    situations.

    The regulation on geoblocking is part of a series of
    new rules on e-commerce
    aimed at boosting cross border online sales in the EU, both for the benefit of the consumer, who will have more choice and more guarantees when buying, and for the online sellers.

    What is geo-blocking?
    Online sellers apply barriers and impose restrictions to consumers on the basis of their nationality or place of residence. Some examples are:

    • blocking access to websites across borders;
    • denying the possibility to complete an order, to purchase goods or to download content when accessing a website from abroad;
    • denying delivery or shipment across border;
    • providing different prices and conditions depending on nationality, country of residence or location of the customer.
    There might be justified reasons for traders not to sell cross-border, such as the need to register at the tax authority in the country of destination, higher shipping costs or costs arising from the application of foreign consumer law. While outside barriers
    create additional complications and extra costs for the trader, differences in the treatment of customers are based on objective criteria.

    However, discrimination between EU customers based on the desire to segment markets along national borders, in order to increase profits to the detriment of foreign customers, is considered as unjustified geoblocking.

    The regulation
    The regulation on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market defines three specific situations when there can be no justified
    reasons for geo-blocking or other discriminations based on nationality, residence or location:

    • The sale of goods without physical delivery. Example: A Belgian customer wishes to buy a refrigerator and finds the best deal on a German website. The customer will be entitled to order the product and collect it at the trader's premises
      or organise delivery himself to his home.
    • The sale of electronically supplied services. Example: A Bulgarian consumer wishes to buy hosting services for her website from a Spanish company. She will now have access to the service, can register and buy this service without having
      to pay additional fees compared to a Spanish consumer.
    • The sale of services provided in a specific physical location. Example: An Italian family visits a French theme park and wishes to take advantage of a family discount on the price of the entry tickets. The discounted price will be available
      for the Italian family.
    This
    regulation
    was part of an e-commerce package together with a legislative proposal on cross-border parcel delivery services and a legislative proposal to strengthen enforcement of consumers' rights.

    Other elements of the regulation
    Furthermore, the proposal bans blocking of access to websites and the use of automatic re-routing if the customer has not given prior consent.

    The regulation also provides for a non-discrimination rule in payments. While traders remain free to offer whatever payment means they want, the regulation includes a specific provision on non-discrimination within those payment means.

    The regulation does not impose an obligation to sell and does not harmonise prices. It does however address discrimination in access to goods and services in cases where it cannot be objectively justified (e.g. by VAT obligations or different legal requirements).

    Timeline of the regulation
    The Regulation entered into force on 22nd March 2018 and applies from 3rd December 2018, nine months after the

    publication of the Regulation in the EU Official Journal
    , to allow in particular small traders to adapt.

    For better understanding of the regulation, the Commission issued a
    detailed Questions & Answers
    document and a

    MEMO
    .

    Within two years after the entry into force of the new rules, the Commission will carry out a first evaluation of their impact on the internal market. The Commission will also include in its evaluation an assessment of the scope of the Regulation, including
    of the possible application of the new rules to certain electronically supplied services which offer copyright-protected content such as music, e-books, software and online games, as well as of services in sectors such as transport and audio-visual.

    Useful links
    Implementation of Geoblocking by Member States

    Implementation of Geoblocking by Member States

    Click on one of the Member States displayed in the map to see the state of play of implementation of the Geoblocking regulation in that country.

    https://ec.europa.eu/digital-single-market/en/policies/geoblocking
  6. WPAK Win User

    I have Gold membership and Gold April offer should include game TC's GRAW2 , however on Slovak market this game is not included and Xbox live is asking me for 9,99 EUR to purchase

    Hi there,

    Games with Gold games offered can be different per region (and EU isn't one region), which means that the games offered can be different per country.

    This can be caused by local laws etc. For example Germany can offer different games compared to France.

    Please double check the country your account is connected to and look on this page:

    https://www.xbox.com/live/games-with-gold


    and make sure the correct country is shown in the bottom left corner.

    If the game does show on there for your country, then sometimes there can be a delay on the game showing up for free in a region, in that case wait a couple of days and if it still isn't working it might be best to reach out to Xbox Support via Chat or Phone
    via
    http://support.xbox.com/contact-us


    Let us know the results
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