I have gold, but I'm unable to play online. Already tried power cycling, didn't work.

Discus and support I have gold, but I'm unable to play online. Already tried power cycling, didn't work. in XBoX on Consoles to solve the problem; What the title says. I tried playing both Halo 5 and Halo MCC; however, Halo 5 tells me that I need an account with Xbox Live Gold with multiplayer... Discussion in 'XBoX on Consoles' started by DaffierPuppet9, Apr 24, 2018.

  1. I have gold, but I'm unable to play online. Already tried power cycling, didn't work.


    What the title says. I tried playing both Halo 5 and Halo MCC; however, Halo 5 tells me that I need an account with Xbox Live Gold with multiplayer privileges enabled. Multiplayer privileges are enabled, but I can't play online. Same story with the Master
    Chief Collection. I tried power cycling, but it didn't fix the issue. Help me please.

    :)
     
    DaffierPuppet9, Apr 24, 2018
    #1
  2. I can't play online but I own XBL Gold

    I'm having problems playing online even though I own Xbox Live Gold.

    I used a 3 Month Xbox Live Membership card and it says my Xbox Live Membership expires 11/16/17 but it won't let me play online, I've tried power cycling and that didn't work.
     
    TKG Barracuda, Apr 24, 2018
    #2
  3. I got banned on 2k but I'm still banned

    Ive already tried removing the account power cycling it, and then adding the account it didn't work
     
    ChiefxJonesboi, Apr 24, 2018
    #3
  4. SuperDan9001
    SuperDan9001 Guest

    I have gold, but I'm unable to play online. Already tried power cycling, didn't work.

    Hi DaffierPuppet9,

    can you check a couple of things for me.

    1) if you go to Sign in to your Microsoft account can you see a bill for Xbox Live Gold - if yes then please go on to the next step, if not and you have proof of purchase, contact Microsoft
    official Xbox Support.

    2) Check here, does your Xbox Live show as active here? https://account.microsoft.com/services/

    3) Can you go in to the xbox settings - network and then network settings. can you tell me what the NAT type is? if it's strict then you may need to unblock some ports on the router which can be found

    here
    and more information
    here
    .
     
    SuperDan9001, Apr 25, 2018
    #4
  5. Hi DaffierPuppet9,

    Can you let us know if you are being asked to purchase Xbox Live Gold again? Did the steps that SuperDan9001 suggested help with what you are seeing?

    Thank you and have a great night!
     
    Mister Kellogg, Apr 26, 2018
    #5
  6. @SuperDan9001

    1) Yes, I have a bill from October 6, 2017 for a year's worth of Gold.

    2) That link shows Xbox Live Gold under the Services and Subscriptions header; since it again says that I'm being charged every 12 months, I'm going to assume that means Xbox live is active.

    3) NAT is open on Wi-Fi, and strict on Ethernet cable. All services are available, at this time.

    Thanks for the steps, but none of the steps helped. I still can't access the multiplayer components of my games.

    @Mister Kellog

    So, I opened up the Multiplayer tab in Halo 5, it gave me a message saying that I need to check my multiplayer privileges. I clicked on "Open Home", and it sent me to a page that asks me to Join Xbox Live Gold. I click "continue", and it sends me to a
    page that asks me to pick a Gold option; 1 month, 3 month and 12 month.
     
    DaffierPuppet9, Apr 26, 2018
    #6
  7. SuperDan9001
    SuperDan9001 Guest
    Thank you for checking and getting back to me.

    OK, as you can see that xbox live is there, can you try removing the profile that you have bought the Xbox Live Subscription on and re-adding it again to the console, to see whether or not this makes any difference.

    Another thing, if not already then try making sure it's set to the home console. Usually if it's the first profile on the Xbox it's done automatically. but if not then you can follow the steps here: My Home Xbox Setting on Xbox One | Share Your Xbox One

    If these steps don't help, please let us know and contact an official Microsoft Agent by using the support portal.

    The best of luck
     
    SuperDan9001, Nov 1, 2018
    #7
  8. DaffierPuppet9 Win User

    I have gold, but I'm unable to play online. Already tried power cycling, didn't work.

    @SuperDan9001

    1) Yes, I have a bill from October 6, 2017 for a year's worth of Gold.

    2) That link shows Xbox Live Gold under the Services and Subscriptions header; since it again says that I'm being charged every 12 months, I'm going to assume that means Xbox live is active.

    3) NAT is open on Wi-Fi, and strict on Ethernet cable. All services are available, at this time.

    Thanks for the steps, but none of the steps helped. I still can't access the multiplayer components of my games.

    @Mister Kellog

    So, I opened up the Multiplayer tab in Halo 5, it gave me a message saying that I need to check my multiplayer privileges. I clicked on "Open Home", and it sent me to a page that asks me to Join Xbox Live Gold. I click "continue", and it sends me to a
    page that asks me to pick a Gold option; 1 month, 3 month and 12 month.
  9. SuperDan9001 Win User

    I have gold, but I'm unable to play online. Already tried power cycling, didn't work.

    Hi DaffierPuppet9,

    can you check a couple of things for me.

    1) if you go to https://account.microsoft.com/billing/orders can you see a bill for Xbox Live Gold - if yes then please go on to the next step, if not and you have proof of purchase, contact Microsoft
    official Xbox Support.

    2) Check here, does your Xbox Live show as active here? https://account.microsoft.com/services/

    3) Can you go in to the xbox settings - network and then network settings. can you tell me what the NAT type is? if it's strict then you may need to unblock some ports on the router which can be found

    here
    and more information
    here
    .
  10. SuperDan9001 Win User

    I have gold, but I'm unable to play online. Already tried power cycling, didn't work.

    @

    1) Yes, I have a bill from October 6, 2017 for a year's worth of Gold.

    2) That link shows Xbox Live Gold under the Services and Subscriptions header; since it again says that I'm being charged every 12 months, I'm going to assume that means Xbox live is active.

    3) NAT is open on Wi-Fi, and strict on Ethernet cable. All services are available, at this time.

    Thanks for the steps, but none of the steps helped. I still can't access the multiplayer components of my games.

    @Mister Kellog

    So, I opened up the Multiplayer tab in Halo 5, it gave me a message saying that I need to check my multiplayer privileges. I clicked on "Open Home", and it sent me to a page that asks me to Join Xbox Live Gold. I click "continue", and it sends me to a
    page that asks me to pick a Gold option; 1 month, 3 month and 12 month.
    Thank you for checking and getting back to me.

    OK, as you can see that xbox live is there, can you try removing the profile that you have bought the Xbox Live Subscription on and re-adding it again to the console, to see whether or not this makes any difference.

    Another thing, if not already then try making sure it's set to the home console. Usually if it's the first profile on the Xbox it's done automatically. but if not then you can follow the steps here: https://support.xbox.com/en-GB/games/game-setup/my-home-xbox

    If these steps don't help, please let us know and contact an official Microsoft Agent by using the support portal.

    The best of luck
  11. Mister Kellogg Win User

    I have gold, but I'm unable to play online. Already tried power cycling, didn't work.

    Hi DaffierPuppet9,

    Can you let us know if you are being asked to purchase Xbox Live Gold again? Did the steps that SuperDan9001 suggested help with what you are seeing?

    Thank you and have a great night!
  12. MarcoDelPercio Win User

    Unable to receive game invites or party invites

    Already tried. Didn't work. I also tried power cycle yesterday
Thema:

I have gold, but I'm unable to play online. Already tried power cycling, didn't work.

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