I have game pass ultimate but not ea play

From the
Game Pass FAQ:

What will happen to my subscriptions if I already have both Xbox Game Pass Ultimate & EA Play on Xbox?

When the EA Play member benefit unlocks for Xbox Game Pass Ultimate members, users who have both Xbox Game Pass Ultimate and EA Play purchased through the Microsoft Store will have their EA Play membership canceled and any remaining time over 50 days will
be rounded up and converted to the nearest month of Xbox Game Pass Ultimate at a ratio of 3:1.

For example, if you have between 50 days and 3 months of EA Play already on your account when EA Play comes to Ultimate, you will have 1 month of Xbox Game Pass Ultimate added to your account. If you have between 4 months and 6 months of EA Play already on
your account when EA Play comes to Ultimate, you will have 2 months of Xbox Game Pass Ultimate added to your account.

Do you have Game Pass or Game Pass Ultimate? You need Ultimate to access EA Play for free on the console.

EA Play is just available as part of Game Pass Ultimate. If you only have regular game pass, and you want EA Play, then you will have to pay for it.

I am having a similar issue (on all EA Play titles included with game pass ultimate)

1. Select game (sw bf 2 for example)

2. No option for ‘download’ or ‘install’, only ‘open in microsoft store’

3. Prompted to purchase ea play

Has EA play and game pass ultimate merged yet?

I have two years of ea play which I redeemed through the microsoft store and I also have xbox game pass ultimate.

I was expecting the ea play to convert 3 to 1 to game pass ultimate and get an extra 8 months added to my subscription, but that hasn't happened. Has anyone else had this issue and been able to resolve it?

I've tried the various support channels but can't find an option other that the virtual agent.

Thanks!

Same: I had 3 years of EA Play video game subscription until November 2023, and it was converted to Game Pass Ultimate (which expired in December 2021, now expires in April 2022), but the 36 months of EA Play have been converted to just 4 months of
Game Pass Ultimate. I think the conversion is very low 36 months EA Play = 4 months Game Pass Ultimate, because it's not 3 months to 1 month.