I have forgotten my quesiton however email belongs to deceased person. How do I recover my...

Hi Jono Dart,

Welcome to Microsoft Xbox Community Forum. I understand that you are having trouble recovering your Xbox account because the email address associated with it belongs to a deceased person.

Microsoft accounts offer a single sign-in to other Microsoft services, including Outlook.com, OneDrive, Skype and Xbox. To avoid any privacy or security breach to your data, changes to Microsoft accounts are all automatically handled and validated. We will not be able to manually make any changes to the account.



Firstly, I would like to inform you that Microsoft has a process in place for situations like this. You will need to provide some information to verify your identity and ownership of the account. Here are the steps you can follow:

1. Go to the Xbox support page and click on the "Sign in" button at the top right corner of the page.

2. Enter your email address and click on the "Next" button.

3. Click on the "Forgot my password" link.

4. Enter the email address associated with your account and click on the "Next" button.

5. Since you do not have access to the email address anymore, click on the "I don't have any of these" link.

6. You will be asked to provide some information to verify your identity. This may include your full name, date of birth, phone number, and the last four digits of the credit card associated with the account.

7. Once you have provided the necessary information, click on the "Submit" button.

8. Microsoft will review your request and get back to you within 24 hours with further instructions on how to recover your account.



In case you encounter any issues during the process, you can refer to the following articles for more information: Help with the Microsoft account recovery form - Microsoft Support



Let me know how it goes.

Kind regards,
Marrion

Hi Jono Dart,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Kind regards,
Marrion

As explained above it belonged to my deceased friend who used my email address on his console. I note its not offensive but certainly upsetting. How is this not giving grounds for such a change? Had I got console I would change it right away but I don't
si can not do it either online. I am looking for help please

i'm having the same problem i recovered my profile to my mates last night and now can't recover it back to mine i've been trying to since this morning i emailed the help thing but i'm trying to email it again but i've forgotten how to get there and this
website isn't very user friendly and i've forgotten the password to the email adress i said for them to send the reply to my number given to me by them for futher references was 1162487518

Hi Help, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

Have you tried to fill out the recover account form?

Please, use this link:

https://account.live.com/acsr

Try all the troubleshooting available here: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution">https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Sadly, if you can't provide the necessary information, it won't be possible to recover the account.

Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, we encourage you to keep trying to recover your account using the online account recovery form.

You can find helpful tips on how to use the recover form on this link:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

Source: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I hope this helps!