i have downloaded new puzzles and paid and they are not coming up

Discus and support i have downloaded new puzzles and paid and they are not coming up in XBoX Games and Apps to solve the problem; I have downloaded new puzzles and paid and I cannot bring them up 5b063b37-1e05-4b4c-81c6-165dc7a1d750 Discussion in 'XBoX Games and Apps' started by TenLace29017162, Dec 3, 2016.

  1. TenLace29017162
    TenLace29017162 Guest

    i have downloaded new puzzles and paid and they are not coming up


    I have downloaded new puzzles and paid and I cannot bring them up

    :)
     
    TenLace29017162, Dec 3, 2016
    #1
  2. DiAdams64
    DiAdams64 Guest
    Downloading new puzzles not working

    Looks like I'm not the only one having this problem. I saved up enough gold bars to get some new puzzles. Paid for a new puzzle, gold bars taken, but no puzzle downloaded.
     
    DiAdams64, Dec 3, 2016
    #2
  3. PaulReed_1964
    PaulReed_1964 Guest
    All but 2 of my downloaded jigsaw puzzles have disappeared!

    When I logged into Microsoft Jigsaw to worked one of my downloaded & paid for puzzles, I noticed that none of the puzzles where there except for 2. I have downloaded a large number of puzzles and paid with points and now they are gone. Several days ago
    I was not able to play either Microsoft Solitaire or Jigsaw and had to go through a troubleshooting process to make it work again. The App troubleshooter said that the Store cache was corrupted and needed to be repaired. After doing that I was able to access
    both games again. But now where are my downloaded jigsaw puzzles? This is frustrating to say the least.
     
    PaulReed_1964, Dec 3, 2016
    #3
  4. AntiCartoon5607 Win User

    Jigsaw Not Woring

    I have the same issue. I paid for the puzzles, and the game just crashes when clicking on the download button on that puzzle.
  5. BGCSOCAL Win User

    Not Getting Owned Puzzles to download

    Well, yesterday, I thought they had solved the problem or at least were making good strides. I could download my owned puzzles and even the new camping one. With careful planning I got about 10 puzzles loaded. Of course, I could only download 2 and it would
    hang up on the 3rd try. I'd close the game and re-open and do two more and so forth.

    Alas, today, I'm back to only having the two default puzzles and when I click on the download stuff it gives me a message that new puzzles were coming. Back to the beginning. Sigh.
  6. CrystalDust2129 Win User

    MS Jigsaw Freezing

    It has been about a month or more that I haven't been able to play jigsaw ant now they have a new puzzle and I can't download it. I paid for upgrade and can't play. What gives?
  7. LauraHammond-White Win User

    Classic Jigsaw Puzzles (Windows 10) -- not downloading HELP!

    I am having the same problem as all of you but it is now to the point where I click download on either the free puzzles or paid puzzles and it kicks me out of the game completely and goes back to my home screen. No instance in the task manager either.
    If I restart I can play the puzzles but I cannot download anything.
  8. SheriRosewall Win User

    UPSET

    YES!! it has been MONTHS since I, too, have been able to download puzzles that I HAVE PAID FOR! C'mon support people!!!
Thema:

i have downloaded new puzzles and paid and they are not coming up

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