I have bought a game and cant play it.. now it says i have to buy it again.. please help

Ugh the exact same thing is happening to me super frustarating been trying to get in contact with xbox but nothing seems to be working

Exactly the same thing happens to me I could play the campaign and pass it and last night when I go to play I get the same

I have the exact same problem

Hello Craig, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Do you have the Xbox app? If yes, go into the app and click on profile then click on games you own and finally click on the game you purchased and choose the console you want to download it to.

If you don't find it there, use the search button in the app to search for the game title. It'll show up for sure and you can then install it remotely.

I have the same issue. I preordered Cold War in September and played the Beta. I’ve been playing since the game came out and randomly last night, it says i cant play because i dont have the game. I then go to microsoft store and it says i already
own the game and “launch game”. When i click that it still says i cant play because i dont own it. Pretty annoying

The same thing happend to me I pre orderd coldwar a month or so ago and ive been playing it since it came out but now it says i didnt buy it