i have both vesonis of minecraft but i dont have the cape

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

According to Mojang:

“We began rolling out the vanilla cape to eligible players on Wednesday, August 31st. However, these rollouts will continue into the coming months. Once it arrives, the cape should show up in your Dressing Room and Skin Customization menus automatically in both versions of the game. If you don’t see your cape, try refreshing the game by logging completely out and back in.

Note: The vanilla cape may not appear in both versions of Minecraft at the same time. If the cape appears in one game and not the other, give it some time, and it should eventually appear in your other version.”

It may not be rolled out yet for you or you’re not eligible but to check, you can validate this link: https://help.minecraft.net/hc/en-us/articles/83...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello, Kai B. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

According to the official Minecraft article about the Vanilla cape, “if you owned both Java and Bedrock Edition on PC on a single account before June 6, 2022 (whether by purchase or by code redemption)”, “Starting Wednesday, August 31, we will be rolling out this ravishing reward to players throughout the week. Since capes are tricky to stitch together, don’t panic in case your reward doesn’t show up right away. Just keep calm and build a dirt house in the meantime”.

Link to the article:
https://www.minecraft.net/article/introducing-vanilla-cape

If you meet the requirements for the Vanilla cape, you can try asking Minecraft support why you didn't receive it yet.

https://help.minecraft.net/hc/requests/new

Furthermore, please refrain from sharing personal information, including email addresses, gamertags, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Besides that, I think you may find helpful the following thread. There, you can review when it’s necessary to reach Microsoft support or the dedicated game support:

https://answers.microsoft.com/thread/b69c506c-bdff-41e2-a013-fbcb6f8ff23f

Thanks for reading me,

Arturo.

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

Please make sure, in order to receive the cape, it is necessary for both games to have been owned on a single Microsoft account prior to June 6, 2022.

Please note that Minecraft Support is unable to merge two separate accounts to fulfill eligibility criteria. Additionally, any account migrations that have taken place after June 6, 2022, will not qualify for the cape.

In case your account has the requirements please try refreshing the game by logging completely out and back in.

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

The "vanilla cape" is a reward for players who purchased a Minecraft account before a certain date and have logged into the game with that account. If you have both a Java and Bedrock account and they use the same email, then the cape should be available on both. However, if the accounts were made at different times, it's possible that only one of them is eligible for the cape. To check if you have the cape, you can log into both accounts and go to the Minecraft profile page to see if the cape is displayed.

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

It may take some time for the item to appear in your account due to server delays, as many people are currently redeeming it.

If the problem persists for more than 24 hours, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...