I have been trying to contact Microsoft to cancel the ultimate pass

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello TitchBigMac, this is really strange because if you're still getting a charge from Microsoft for an active subscription, it's because you may have another account with your credit card or payment method added.

Click the link below, sign in with your account and verify that your subscription is active.

https://account.microsoft.com/services

Check for other accounts with any active subscriptions.

It sounds like you bought Game Pass Ultimate. Ultimate includes Gold as well as Game Pass, so when you purchased it, the Gold you had would have been cancelled and upgraded to Ultimate. So cancelling Ultimate cancels everything. You can try contacting
support to see if there is anything they can do, but otherwise, you'd just have to buy a new subscription. http://support.xbox.com/contact-us

You would have to try contact support to see if there is anything they can do. http://support.xbox.com/contact-us

The 1$ promotion is for Game Pass Ultimate which includes Gold, Game Pass for Xbox, and Game Pass for PC. Since Ultimate includes all of those, your gold was automatically cancelled and upgraded to Ultimate when you made the purchase. So cancelling Ultimate
cancels everything.

The deal for 1 euro would have been for Ultimate Game Pass which includes a gold susbcription as well as game pass. So your original gold subscription would have been cancelled and concerted to Ultimate when you made that purchase (giving you about 4 or
5 months of Ultimate for 1 euro instead of just the 1 month). So by cancelling Ultimate you cancelled your gold as well. You can try contacting support to see if there is anything they can do, but generally you would have to purchase a new subscription. http://support.xbox.com/contact-us

Did you buy Game Pass or Game Pass Ultimate? Game Pass Ultimate includes Gold so if you purchased that, the remaining Gold subscription you had would have been cancelled and converted to Ultimate when you made that purchase (so you would have had the amount
of time you had on Gold plus the amount of time you purchased for Ultimate). So cancelling Ultimate cancels everything. If that is the case, you can try contacting support to see if there is anything they can do, but otherwise, you would just have to purchase
a new subscription. http://beta.support.xbox.com/contact-us