I have been PERMANENTLY banned and want to speak to someone that isn’t a bot.

The enforcement team are the only ones who handle bans and there is no way to speak directly to them. Submitting an appeal is the only way to contact them.

Yes i understand i have been banned for botted followers but what im saying I DID NOT bot the followers. People use a tool to bot follow someone’s account and the account owner pays the price for SOMEONE ELSE bot following THEIR account do you not understand how this is wrong? It is entirely out of my control i cant stop someone from spamming bots to follow my account and the enforcement team knows this. Like i could find someone to bot follow someone’s account and result in their account getting banned how is that even legal or fair? I understand there is nothing you can do to help except send the same enforcement link which doesnt do anything as my appeal was already denied but i am posting this to spread awareness to other players that may have the same issue. Microsoft need to fix this immediately it is wrong to permanently ban someone for someone else bot following their account making me lose all my games and content i have paid for and all my progress over 16+ years with 111k gamerscore.

I have been reporting them but I don’t want the bots on my follower list but blocking them isn’t deleting them

Eventually managed to speak with someone who said that the 'permanent' ban was scheduled to end on the 19th January.. so, we'll see..

The Xbox Live system does not have bots that can issue bans just because you were reported. That's not how it has ever worked on Live. To receive a ban you need to break the Xbox Live Terms of Use.

The only 'bots' (for lack of a better word) that can invoke suspensions are the partly automated word and profanity filters. I picture violation would have to be reviewed by a real person. Simply reporting someone won't bring about a ban, permanent or otherwise.