I have been on with 4 different representatives, hung up on 3 times - paying for two xbox...

I HAVE BEEN CALLING SUPPORT FOR THE LAST 4 DAYS. THEY ALL KEEP TELLING ME TO POST ON THE FORMS, WHICH STILL HAVE NO RESULTS. I HAVE BEEN HUNG UP ON 3 SEPARATE TIME "WAITING" FOR A MANAGER. SO, EVERYTIME YOU SEE A THREAD, IT WAS UNDER THE DIRECTION OF A CUSTOMER
SERVICE REP.

Sometimes Irs accidental or you are being unreasonable like asking for a refund when you been denied or asking something that is beyond their scope like enforcement

Which like the email says only can be handled by enforcement.xbox.com thats it

Hello Bob, sorry to hear you're having trouble contacting Support.

Although I can't speak for the Advocates themselves I can say that you should still be able to set up a chat with someone via https://support.xbox.com/contact-us. Once you get to a fellow gamer ask to be escalated.

So it's acceptable when a customer asks for something unreasonable that you simply hang up on them. Good to know. That's some quality customer service right there.

I guess I'm just glad you're not a MS employee and just an apologist.

"Don't call us, we'll call you!" Ha ha, in fairness to the Support Team, they've no doubt been swamped with countless enquires about the 'Black Ops II' online problems since it launched, take onyx62is' advice and be patient for they're probably at the point
of using his link for a "filter" for "genuine" concerns...