I have been on with 4 different representatives, hung up on 3 times - paying for two xbox...

Discus and support I have been on with 4 different representatives, hung up on 3 times - paying for two xbox... in XBoX on Consoles to solve the problem; I have been on with 4 different representatives, hung up on 3 times. What kind of organization just hangs up on their paying customers? I am a nurse,... Discussion in 'XBoX on Consoles' started by MiaK_MiaC, Dec 24, 2020.

  1. MiaK_MiaC
    MiaK_MiaC Guest

    I have been on with 4 different representatives, hung up on 3 times - paying for two xbox...


    I have been on with 4 different representatives, hung up on 3 times. What kind of organization just hangs up on their paying customers? I am a nurse, trying to help get my boys on one account. I was paying for two xbox subscriptions when we only have
    one xbox, now trying to sort this all out and no one can help me. Spent over 3 hours, and still no resolution to what should be simple. I just keep going round and round, I could cry.

    :)
     
    MiaK_MiaC, Dec 24, 2020
    #1
  2. SOL Drummer Win User

    fix this!!!!!!

    I HAVE BEEN CALLING SUPPORT FOR THE LAST 4 DAYS. THEY ALL KEEP TELLING ME TO POST ON THE FORMS, WHICH STILL HAVE NO RESULTS. I HAVE BEEN HUNG UP ON 3 SEPARATE TIME "WAITING" FOR A MANAGER. SO, EVERYTIME YOU SEE A THREAD, IT WAS UNDER THE DIRECTION OF A CUSTOMER
    SERVICE REP.
  3. ngocphi Win User

    Has the xbox live support representatives hung up on you 3 times in a row???

    Sometimes Irs accidental or you are being unreasonable like asking for a refund when you been denied or asking something that is beyond their scope like enforcement

    Which like the email says only can be handled by enforcement.xbox.com thats it
  4. Onyx Is Here Win User

    Has the xbox live support representatives hung up on you 3 times in a row???

    Hello Bob, sorry to hear you're having trouble contacting Support.

    Although I can't speak for the Advocates themselves I can say that you should still be able to set up a chat with someone via https://support.xbox.com/contact-us. Once you get to a fellow gamer ask to be escalated.
  5. ShivaPike Win User

    Has the xbox live support representatives hung up on you 3 times in a row???

    So it's acceptable when a customer asks for something unreasonable that you simply hang up on them. Good to know. That's some quality customer service right there.

    I guess I'm just glad you're not a MS employee and just an apologist.
  6. Arkham99 Win User

    hung up on 3 times in a row?

    "Don't call us, we'll call you!" Ha ha, in fairness to the Support Team, they've no doubt been swamped with countless enquires about the 'Black Ops II' online problems since it launched, take onyx62is' advice and be patient for they're probably at the point
    of using his link for a "filter" for "genuine" concerns...:)
Thema:

I have been on with 4 different representatives, hung up on 3 times - paying for two xbox...

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