I have been locked out of my account and I have no way to recover

Discus and support I have been locked out of my account and I have no way to recover in XBoX Accessibility to solve the problem; Hello, I have "recently" lost access to my account i have held for over 10 years. Suddenly asked me for my password and said it needs to verify that... Discussion in 'XBoX Accessibility' started by Ryan Parris, Oct 11, 2022.

  1. Ryan Parris
    Ryan Parris Guest

    I have been locked out of my account and I have no way to recover


    Hello, I have "recently" lost access to my account i have held for over 10 years. Suddenly asked me for my password and said it needs to verify that its me. I have made the mistake of not keeping my phone number recent on that account and have no way to "verify" other than the recovery form. I have submitted the form probably 50 times over the past few months. I have spent probably around 500$+ on this account in the form of xbox games, dlcs, etc. I need this account back as I would rather not loose that account due to sentimental value. There doesnt seem to be any way for me to go about getting it back other than the automated recovery form. I answered the questions very accurately. At one point the form asked to veryify the City, State, and the ISP originally used to create the account, I knew all my old passwords, but its not enough. This is insanely frustrating. Please someone help.

    I wont post here, but I am willing to send copies of my drivers license, SS Card to a member of microsoft or whatever it takes to get my account back

    :)
     
    Ryan Parris, Oct 11, 2022
    #1
  2. JosefLBohorquez Win User

    I have been locked out of my account and I have no way to recover

    If maybe you have any other question. I remain at your disposal
  3. JosefLBohorquez Win User

    I have been locked out of my account and I have no way to recover

    It's hard to tell what's going on.
    Sorry for not be much helpful. it is limited to the links that I shared previously
  4. JosefLBohorquez Win User

    I have been locked out of my account and I have no way to recover

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Ryan

    Sorry to hear that you lost access to the account

    When the recovery form is rejected these are the options that you have:

    "Fill out the account recovery form again We recommend that you try filling out the account recovery form again. You can do this up to two times per day. Do this if you find more information or remember something else about your account that will help.

    Create a new Microsoft account You can always create a new Microsoft account in the interim if you’re having trouble with the recovery request and try again later when you remember something new that might help.

    Add security and recovery features to your new account If you decide to create a new Microsoft account we recommend you follow the guidance to add one or more additional security contact info methods to your account right away. Review and set up an alternative sign in methods, such as the Microsoft Authenticator app to use to sign into your account."

    Source: https://support.microsoft.com/en-us/account-bil...

    PS: Please don't share none of the information that you say. Here in the forums no one can modify / access / view account details due to privacy and security reasons
  5. Ryan Parris Win User

    I have been locked out of my account and I have no way to recover

    I have legitimately filled this form out 50+ times, I don't think it's going to work amd idk why. I'm kinda shakey on my one security question but all other info is 100% accurate
  6. Ryan Parris Win User

    I have been locked out of my account and I have no way to recover

    So my account is just gone for no reason then. There where no sign in attemps or anything. Just locked me out, out of spite I guess, one day. **** awesome. 13 years and a bunch of money wasted. Thanks microsoft
Thema:

I have been locked out of my account and I have no way to recover

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