i have been having trouble with your site

I so agree. It's frustrating because I'm losing won bingos (and costing me extra cash).

Hey XPGDEADONE! Are you having trouble accessing the site? Have you tried multiple browsers? Tried clearing your cache? As the site hasn't been down at all today.

Hi there DepravedBeast, thanks for reaching out to us and apologies for missing your post.

We're very sorry to hear about the frustrating experience you've been having with your Xbox One S console.

Have you been able to get back into contact with
chat or phone support regarding your service request order? They'd have the most up-to-date info on your case and be able to take a closer look into this with you to explore your possible options.

We wanted to reach out to you in order to make sure you were being taken care of regarding your service request. If you have any additional Xbox questions, please let us know.

Thank you for your prompt reply, I am not able to delete all accounts as some belong to my offspring, however uninstalling and reinstalling the game is an option. But will it actually work ?

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

According to the detailed information that you have provided you will be needing to reset your console to factory default keeping your games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

You can also uninstall and reinstall the game.