I have been having the same problem for a while now.

RikkiTikki33 · Jan 19, 2022

So this sounds weird but I’ve been having the same problem for almost 6 months now. To start off, I created my Microsoft account with an email that has since been deactivated, and now every single time I try and log into something on my new pc, I receive the same response—You need a verification code to sign in to this service. Only, I can’t get the code for any service as the email is no longer active. I would go into why the email is deactivated but it’s personal. Anyways, I made an alternate account using my personal email, and In doing so, made it so I couldn’t add my own email (not deactivated) as an alias. Now this leaves me at a loss as I don’t know what to do, I can’t sign in to any service using my Microsoft account, 3rd party or not, as it is impossible to access the email. I tried having a support member merge, or add the alias email, so that I can access every service and receive every verification code to log into services and games, with no luck. Microsoft is not clear enough as to deleting the alternate account either, which I still do not know if it would allow me to use my email as an alias because it would no longer be under an account. Please, if any one else has had the same problem, help.

:)

XBF - Tali

Hello RikkiTikki33,

Thank you for contacting the Xbox Support forums. To ensure that I understand, you are attempting to change your Microsoft account email with a new email address, is that correct? Can you please provide details regarding a "support member"? Was it an official Microsoft agent?

For account issues, we typically recommend contacting us directly at Microsoft Support - Contact Us since we are limited on how we may assist on the forums. You may also view Get help with your Microsoft account for various troubleshooting solutions regarding accounts. Please keep in mind that in order to change an account email, you must have access to the old account. So if you do not have access to the original account, you may be unable to recover the account that was linked with the old email address.

-Tali

Mister Cazador

Hi there DepravedBeast, thanks for reaching out to us and apologies for missing your post.

We're very sorry to hear about the frustrating experience you've been having with your Xbox One S console.

Have you been able to get back into contact with
chat or phone support regarding your service request order? They'd have the most up-to-date info on your case and be able to take a closer look into this with you to explore your possible options.

We wanted to reach out to you in order to make sure you were being taken care of regarding your service request. If you have any additional Xbox questions, please let us know.

mtchangler

I am also having this same problem. It's been happening for a while now.

DevilsxDaughter

Right, but first: How do I delete the update? :eek:

Thank you!

Gillette 73

fab news i felt for you having had this issue so long , enjoy your game x

I have been having the same problem for a while now.