I have been having problems with my Microsoft account on Minecraft for the Nintendo switch.

Hi CourageousSoap,



We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.



Have a great Day!



Best regards,



Xbox Forum Moderator

Microsoft Community

Hello CourageousSoap,

We hope that you are well today.

With your latest information we would like you to try this;

Unable to load the Nintendo Switch eShop, please try accessing after attempting each of the following solutions:

• Reset the cache
  
• Try entering DNS settings manually.
  

If still unable to access the Nintendo eShop with manual DNS Settings,

• change the DNS Settings back to Automatic and try accessing again.
  
• Turn airplane mode ON, wait 10 seconds, and then turn it OFF.
  
• Power off your Nintendo Switch, power it back on, and re-try connecting to the Internet.
  

If just incase the above methods still don't resolve the issue, please refer to this link; Nintendo Support: Unable to Load Nintendo Switch eShop (White Screen)

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

I am not using Windows 10, I am playing on my nintendo switch. It doesn't let me access the marketplace, either saying "Invalid session" or "There is an error with your account." It doesn't load my skins, and a few of my other friends also have this issue.

Thank you for your quick response CourageousSoap.

Are you using Windows 10? If yes then we can try to do some troubleshooting and see if it will work for you?

Games Services Update:

Solution 1: https://support.xbox.com/help/Hardware-Network/connect-network/format-flash-drive-to-ntfs-windows

Solution 2: Reset Windows 10 store & Xbox app

1. Open Settings.

2. Go to Apps -> Apps & features.

3. Look for Microsoft Store/Xbox App and click it on the right side.

4. The advanced options link will appear. Click it

5. Next, click on the Reset button to reset Microsoft Store/Xbox App to the default setting.

Solution 3: Try reinstalling the Gaming Services package on your Windows 10 device:

1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).

2. In the Administrator: Windows PowerShell screen, type the following command and press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

3. Wait for the process to finish and then restart the PC and try again.

Solution 4: Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device.

You may also try to check on this link to get some ideas for your Nintendo Switch

• Nintendo Support: How to Perform a System Update
  
• How to Update Your Nintendo Switch (howtogeek.com)
  

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi CourageousSoap,

We haven't heard from you in 72 hours, so we will be considering your issue resolved, but if you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.

Thank you for understanding.

Have a great day!



Kind regards,



Xbox Forum Moderator

Microsoft Community