I have been having crashes for months while playing

Hi Aitor,

Thanks for the additional information.

Your set up should be able to run games however, if this is fall short on the required specifications of the games, the demanding games crash issue is a norm. To overload the PC/laptop with more processing may require upgraded specs for your PC. Before you do an upgrade, you should first consult the device manufacturer or someone that is expert in the field.

Should you wish to have a better conversation with the experts, you may create a discussion for this here in Microsoft Community and add it on Windows category. Link: Start a discussion (microsoft.com).

We appreciate your time and have a great one.

Regards,

Hello, thank you for answering me, in relation to the things you told me, I have the latest driver for the rtx 2060, some time ago I also did a complete uninstall of the drivers with the DDU tool, I have tried memory diagnostic, but it did not solve the problem. I don't have any antivirus, except windows defender or any strange firewall settings. About the overheating problem, a lot more time ago I noticed that my pc was overheating, so I changed the thermal paste of the processor and as soon as I bought the rtx 2060, I also changed the thermal paste because it was second hand, a trusted friend sold it to me and it did not give him any problem. I have also tried to update the bios to the latest version.

It is true that the crashes usually happen to me in more demanding games, for example in resident evil 2 remake happens to me constantly, in resident evil 7 it happened to me every few hours, in lies of p it was rare. In games like blasphemous 2 and league of legends, valorant, etc. it never crashes, but for example in cyberpunk 2077 it happened very very little considering the 50 hours I played.

I have been testing a lower resolution on a game that crashes constantly (Ghost Reacon Wildlands), the temperatures seem normal, I have tried several resolutions and various settings and the cpu moves at 60 Cº and the gpu between 80-90.

Hello Aitor,

Thank you for posting in Microsoft Community.

We understand that you've been experiencing crashes while playing games. Based on the error message you provided, it seems like there might be an issue with your system's ability to create dump files when a crash occurs. This could be caused by a number of factors, including hardware issues or driver conflicts.



Here are a few steps you can try to troubleshoot the issue:



Update your graphics card drivers:

• Make sure you have the latest drivers installed for your RTX 2060. You can download them from the NVIDIA website.
  
• Alternatively, you may play your games on a lower resolution to see if your game crashes, then gradually increase it until you will know what resolution best work for each games you own.
  

Check for overheating:

• Overheating can cause crashes, so make sure your system is properly cooled and that your fans are working correctly.
  

Run a memory diagnostic:

• Use the built-in Windows Memory Diagnostic tool to check for any issues with your RAM.
  

Check for conflicts with other software:

• Some software can conflict with games and cause crashes.
  
• Try disabling any antivirus or firewall software temporarily to see if that resolves the issue.
  

Check for compatibility issues:

• Make sure the games you're playing are compatible with your hardware and operating system.
  

If none of these steps resolve the issue, it may be worth contacting the game developers or reach out to our Windows support team: Contact - Microsoft Support.

Sincerely,



Microsoft Community Moderator

Hello RikkiTikki33,

Thank you for contacting the Xbox Support forums. To ensure that I understand, you are attempting to change your Microsoft account email with a new email address, is that correct? Can you please provide details regarding a "support member"? Was it an official Microsoft agent?

For account issues, we typically recommend contacting us directly at Microsoft Support - Contact Us since we are limited on how we may assist on the forums. You may also view Get help with your Microsoft account for various troubleshooting solutions regarding accounts. Please keep in mind that in order to change an account email, you must have access to the old account. So if you do not have access to the original account, you may be unable to recover the account that was linked with the old email address.

-Tali

yeah what going on getting real IERRATED WITH CRAP