i have been hacked and they have changed my login and sercurity info so i cant log back in

Hi Tyler. My name is Kyle and I'm an independent advisor.

If they have changed the email for your account, I'm afraid it won't be possible to recover it. I apologise for any inconvenience caused by this.

Note that this forum only provides technical support for Xbox devices and services, we do not have insight into accounts.

Thanks,
Kyle

I saw in my family account that my sons Alfreds email suddenly has another strange email, it has been hacked.

So now when he tries to create a new pin we cant change account and login to ours. Can you somehow solve this?

We cant change from the strange email we dont recognize. He cant login into his computer anymore.

Great, just found out that the reason I cant access my old email is because it was hacked while from a forum for a PC game called Archeage during a time i loaned it to a friend. So now not only can I not recover it, being that the hacker changed my info,
but not I may have been hacked here too. Great

I woke up this morning to find that my account was hacked too. I found out by seeing an invoice for $75 on my paypal account to Microsoft corp. I then logged on to my xbox to find the dredded "your gamertag waslast used on another consol" message. The
LowLife ended up buying 8 games and was in the process to changing my info...like security questions..ect.

In the end, I have my acount info changed back and passwords have been changed. Now the waiting game begins for Microsoft to trace back their IP...ect

Hello. I already changed my password twice. The problem i am having is that around 2-3 years ago i bought Minecraft and have been playing it but all of a sudden it says my account doesn't have it and its not showing up in my purchases. Recently I wasn't able to login with my microsoft account because it says it doesn't have it anymore. I think the account got hacked and changed. Please get my Minecraft back. I already contacted Minecraft and they said i have to contact microsoft. My minecraft username is ajisuppose. Also my Xbox username also changed and i cant login anymore. I can only play bedrock. Thank you.