I have been experiencing intermittent issues trying to record games on my Xbox Series X....

This is a drive I’ve used with my Xbox for months and never had an issue. The external drive is formatted properly (NTFS) and should be in full compliance for use with Xbox.

When I begin recording a game, done by pressing the Xbox button on the controller, and navigate to the Capture and share menu, and then select Start recording - I get the pop-up message telling me the recording has started but when I go back to the Capture and share menu there is no indication that the recording is actually occurring. No matter how many times I select the Start recording option, the recording does not occur. This is further confirmed when I check the external drive on my laptop. There are no files present on the external drive. My capture settings on Xbox are set to record on my external drive.

On occasion the menu that pops up when depressing the Xbox button on the controller freezes. It pops up but I cannot navigate through the various menu options or make any selections. When this has occurred, I am forced to stop playing, turn off the Xbox, and then restart it again.

I noticed this for the first time recently, when I attempted to record a game, stepped through the process as described above, and received the pop-up message indicating the recording had started yet there was no file captured at the end. I typically empty my external drive completely between gaming sessions so this is not an issue relating to a lack of space. After a couple of these intermittent events, I decided to remove power from my Xbox let it sit for 30-45 seconds, apply power again, and then turn it on thinking it needed a prolonged restart. This did not fix the issue. I also attempted to reset my Xbox which also failed to fix the issue. Finally, I attempted to use another external Samsung Portable SSD - this time a 2TB drive - but the intermittent issue remained. This new external SSD was brand new out of the box utilizing a new and previously unused USB cable.

I’m not sure what else to try or what more to do. Do you have any suggestions? I am typically recording individual Fortnite games, which last no more than 25 minutes each. After each game, I stop the recording and then start recording again at the beginning of a new game. This is the same method I have used for over a year with the same drive and following the exact same method without any issues. This isn’t about getting a partial recording or running out of space on the drive. The recording simply never starts despite the pop-up message indicating otherwise.

Any help you can suggest would be greatly appreciated.

:)