I have been charged twice any help will be appreciated. Thanks

Discus and support I have been charged twice any help will be appreciated. Thanks in XBoX on Windows to solve the problem; Hello. I have been charged twice. Any information about what to do will be appreciated. Thanks. 9019ec9d-e846-4408-92e3-ff1d735437b6 Discussion in 'XBoX on Windows' started by JGMCR, Nov 21, 2022.

  1. JGMCR
    JGMCR Guest

    I have been charged twice any help will be appreciated. Thanks


    Hello. I have been charged twice. Any information about what to do will be appreciated. Thanks.

    :)
     
    JGMCR, Nov 21, 2022
    #1
  2. Francia J. Win User

    I have been charged twice any help will be appreciated. Thanks

    Hi JGMCR, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We need to validate first what is the issue. Just a friendly reminder though that all successful transactions are added to our order history in real-time. Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the game transaction 2 times? If yes, you can request a refund by signing in to https://xbox.com/refunds.

    If none, you may need to reach out to your bank to dispute the other charge that you received.
  3. Smwutches Win User

    I have been charged twice

    When you upgrade, you're still charged the full amount. The remaining time on your regular Game Pass would have just been converted to Ultimate and the Ultimate you purchased would be added to that as well.
  4. MishManners Win User

    I HAVE BEEN CHARGED TWICE FOR A GAME

    Sorry this has happened to you.

    You'll need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us. Fill out a ticket on the
    website (if you aren't in the US/Canada) and someone will get back to you about these charges.

    Good Luck.
  5. SoullessCodith Win User

    I HAVE BEEN CHARGED TWICE FOR A GAME

    I have had this issue myself. It is best to contact Microsoft support by phone with that type of problem. Just a heads up it could take 7 to 10 business days for the money to be put back into your account.
  6. JasonDICKINSON Win User

    I HAVE BEEN CHARGED TWICE FOR A GAME

    purchased from Xbox Live account
Thema:

I have been charged twice any help will be appreciated. Thanks

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