i have been charged in september and december for 17.99 to my phone bill but i haven’t...

Hello. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you review if these purchases appear in your Microsoft account order history with status completed?

https://account.microsoft.com/billing/orders

If the purchase is not there, and you maybe have more email addresses, could you check the order history with each one?

Furthermore, please refrain from sharing personal information, including email addresses, gamertags, transaction IDs, order numbers, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll remain attentive to your answers.

Regards,

Arturo.

My phone is broke at the moment and I haven't been able to replace it so, this is my only hope. I did go to the billing page but it didn't show the charge at all- it showed my renewal on the 22nd of September and a game I purchased February of 2011 but that's
it.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate first what was the charge for, kindly ask your son to sign in to https://account.microsoft.com/billing/orders please let me know if you can see the charges from there as well as the description so we can check what is the issue.

Its now December 7 and I've been waiting since September 17. I bet if I was a renowned video game journalist, everything would have been fix by September 20. Microsoft doesnt care about its customers -____-

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Skilton1, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the real reason or check precisely why not being able to make purchases.

To effectively clarify this issue, it is necessary that you contact Microsoft support directly via chat, as only they can help with this issue.