I have been charged a payment for Microsoft Xbox but I don’t own an Xbox

Hi Karen. My name is Kyle and I'm an independent advisor.

I understand how frustrating it must be to receive unexpected charges. Let me see how I can assist you.

If the charge doesn't show in your Microsoft account's order history, the charge has come from a different account; you may be a victim of fraud. For help with this, please contact your bank, report your card as compromised, and report the unauthorised charge. Microsoft can only assist you if the purchase came from your own Microsoft account.

If you have any questions please don't hesitate to reach back.

Thanks,
Kyle

Thanks Francia.

I can’t get hold of him at the moment.

Just to clarify. If I do get through to Microsoft, will I be able stop the payments? I don’t have access to his account, but the payment method is mine.

No support wouldnt be able to help in this case since the charges arent originating from your own account.

Hi, I’m Aileen, an Xbox Expert and fellow gamer. I understand it’s concerning to see charges from Xbox when you don’t have a console.

Here’s what you can do to stop the charges:

Check if you have any active Xbox subscriptions linked to your Microsoft account. You can view and manage subscriptions here:

https://account.microsoft.com/billing/payments

If you find any active subscriptions, cancel them to prevent further charges.

If you don’t see any subscriptions but are still getting charged, check if your Microsoft account payment methods are linked to other services or devices.

Review your recent transactions and report any unauthorized charges to your payment provider (like Cash App) to block further payments.

If you need to secure your Microsoft account, consider updating your password and enabling two-factor authentication for added protection.

Please let me know if you need any further assistance. Looking forward to your response.

I figured it out on my own last night someone hacked into my Microsoft account and used all my stored payment methods to order products and created a Xbox profile. They tried changing my log in credentials but I caught it after the first couple charges to my cash card and PayPal account. I have since regained access to my account, changed my password and added additional security in addition to removing my payment info. I have been refunded the charges as well.

Its an Xbox 360 game, you have to enter a payment option even for the free ones. Don’t worry you won’t be charged.