I have been charged £20.99 from my account for a game FC24 however it states checkout error 3

Hi Kevin! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this on your Microsoft account.

I highly recommend you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate your account transaction status. You may contact them using the link below:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I am going through this nightmare now with an error through Microsoft. I pre-ordered cold war using a $49 account balance i had and the remaining $20.99 on my credit card. It took the account balance right away and said the card would be charged near launch.

Well they charged my card $69.99 instead of $20.99. i asked for them to adjust the card to the corrected $20.99, and they instead said the game is refunded. That i would get the $69.99 back on my card and the game removed, but i never got my $49 account
balance back.

I have called and replied to the service request emails numerous times and i get nothing. They wont even respond now, they immediately just close my request saying i was refunded.

I have a real sour taste iny mouth with the whole thing. I just dropped $500 on this series x and this is my first experience with it, and im so disappointed. I just want them to make it right, but they are impossible to get ahold of, and just wont listen
to my situation.

I just tried to purchase Prototype and I got this message. The game is 9.99 and I have 10.03 left over in my account. My state doesn't charge taxes on digital purchases, but got the code anyways. HOWEVER, when looking at my account after the error, I am
now down to 0.04 cents, so my money was taken, but I am unable to download the game. Please help!

do the tax rates apply to digital downloads? cant see they would charge state tax on the xbox checkout screen.

In my case , the problem is affecting the child accounts associated to my parent account. I was trying to reassign the parent account for the child accounts & I am now getting the same exact error. Now the child accounts are in the following state:

1. I cannot assign the child Xbox Live account to their own Microsoft account that is of legal age. I don't get an error, but the association is refused because a child account cannot be associated to itself as a parent. Their Microsoft accounts are of
legal age, but the association is refused nonetheless.

2. I cannot re-assign the child Xbox Live accounts back to either of my 2 Microsoft accounts. The error I get states that the Microsoft sign-up services are not available. I can however create a new trial account with a trial code, so at a minimum sign-up
services are available in some part.

3. I cannot manage any of the child accounts on xbox.com. Attempting to access the account management features results in the IIS exception error referenced in the original post.

4. The child accounts can no longer sign-in to Xbox Live from any of 4 consoles that I have in my home. The sign-in process is blocked with a message that states "the parent account is not valid. please specify a new parent account to continue." ... which
I proceed to do, but then experience either problem 1, 2, or 3 listed above.

Some have stated that the browser, cache, cookies, etc. could be the problem, but I have this problem from any browser on any computer in my house for the accounts with this problem. Also my account is still working correctly, and I can access the account
management pages while the other accounts continue to error.

Basically, it would appear that my children have been orphaned & I must be speaking from beyond the grave.