I have been charged £12.99 for a 14 day trial

Hello, Kelly. I’m Arturo, a community user like you, and I’ll be glad to provide assistance with your inquiry today.

Important: Please refrain from sharing personal information, including email addresses, order numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, you can try asking for a refund by going to your subscriptions page: https://account.microsoft.com/services > Manage Subscription > Cancel.

If you’re eligible for a refund, the system will let you know about this during the cancellation process.

However, if this message doesn’t appear, please don’t cancel the subscription and instead try asking for a refund by filling out the refund form below:

https://support.xbox.com/forms/request-a-refund

You can obtain the order number for the purchase here:
https://account.microsoft.com/billing/orders

Please be aware that submitting a refund request doesn't guarantee one, but I hope you can get a favorable resolution as soon as possible.

Regards,

Arturo.

First there is no 14 subscription

There is only monthly and 3 months

The 14 day trials aren't charged they're trials and can only be used once

Hi Sophie! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox subscription accidental renewal.

Based on your description, it is possible that the 14-day trial subscription might have been redeemed on the account by a family member who frequently uses your Xbox console or Windows PC at home. The subscription must have been renewed after it expired due to the automatic renewal is enabled.

To request a refund for the 12.99 subscription charge, according to the official Xbox website: https://support.xbox.com/en-US/help...ions/cancel-recurring-billing-or-subscription

"You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded.

In addition, you’re entitled to a refund of your most recent recurring billing charge if you cancel your subscription within 30 days after payment. This refund right is limited to one time per Microsoft account, per subscription product.

This refund policy doesn’t affect any additional rights you may have under applicable law and doesn’t apply to prepaid retail subscription codes, which are subject to the return policies of the retailer from which you purchased the code.

Important: Refund requests that are outside of the cancellation processes above are not eligible for a refund.

To cancel and to check refund eligibility from your mobile or desktop browser:

Sign in to account.microsoft.com > services and subscription > Select Cancel subscription and follow the instructions.

Note that if you’re eligible for a refund, you’ll see an option to cancel immediately with a refund."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello!

Hope you are well. I'll be glad to assist you.

Check if both charges appear in your order history here

https://account.microsoft.com/billing/orders

If you can't see it, make sure you choose the "All Available" filter and that you're logged into the correct account.

Please let me know if you manage to locate both purchases with the status "Completed"

Best regards!

Yes, they have just been giving out 14 day trials...