I have been banned since the 23rd of October and it won't let me apply for a case review

I have click the button on different browsers computer tablet and phone but they're still done no change I can not get the button to do anything I just want my account back I'm just so frustrated with Xbox at this point enforcement needs a better way to
be contested

:)

 

Account Communcation Ban

I have been banned from communication for some time and I would like a case review but it won't let me submit one.

 

account ban

my account has been banned and will not let me apply for review.

 

Hi there,

I'm sorry to hear about any issues you may be having due to an enforcement action.
I would like to let you know that currently, Xbox device bans are not eligible for Case Review.

If the ban you currently have is for your device then that would be the reason why it hasn't allowed to fill out the case review.

To see more information about who can submit a case reviewplease check out the following link:

Xbox Enforcement | How Do I

The case review is the only way to contact the enforcement team.
As this is forum support, we wouldn't be able to assist further with enforcement actions.

 

Is there a way to get my account on then but not my console cuz it's a permanent ban for my console and my account

 

Hi Cheeky,

If I understand correctly it seems to be that the enforcement action that you've received is a permanent device ban and a permanent account suspension.


In this case it really varies if your account would be eligible for a case review. Usually it would show the option next to the enforcement action to
"apply for review"

If there's no option to submit a case review available for the permanent account suspension there wouldn't be a way to recover that. As it mentions it on the
Code of Conduct: Once you receive a permanent suspension, you forfeit all content licenses, memberships and Microsoft Account balances associated to the suspended account.

 

There is the apply for a case review button it's green and I can't click it cuz it does nothing when I do

 

Hello, Cheekyxgamertag.

I'm sorry to hear you cannot access Xbox Live because of a enforcement action (www.enforcement.xbox.com).

If your console says "This Xbox has been banned due to violations of the code of conduct." that will not be able to be resolved by a case review. If your login says your permanently suspended you will not be able to appeal that either.

If you have anymore questions regarding enforcement, post on the forums or go to www.enforcement.xbox.com.

-Gavin.