I have been awarded a free gift card for 4 pounds from xbox live itself and I cant redeem...

Hi Kevin,

Thanks for reaching out to the forums. We understand you calling about a code you received. We recommend to request a call from support as we do not have the tools for this issue.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

No he got it free but i guess it tryed to charge my credit card and now it says i owe and i didn't order it and now he cant redeem his gift card for xbox live

On the rewards app, i have the auto redeem on for the £5 gift card and it’s taken the point of my account but hasn’t given me the 5 pounds. I used the rest of my points for a £10 gift card on the app and that worked.

The points have now been given back instead of giving the £5 gift card

Make sure that gift card is for xbox live store. If that is the case you can redeem it as previously mentioned, if not follow the steps indicated in the card itself.

I previously went on to a trip to mexico and im from the U.S. and i saw my xbox live was going to expire in a couple of days so i went to the store, and bought 2 gift cards , an xbox live gift card and a normal gift card, i went home and couldn't reddem
the gift cards because it said it was from mexico and im in the U.S. so i changed my location to mexico and it accepted it and i forgot about the other gift card and i was so busy i had to take the gift card to the U.S. so i took my trip to the U.S. and im
trying to redeem it and it says that i cant redeem it even though i put my location to mexico it still wont accept it so please can you help me with this

Ricardo