I have an xbox ultimate subscription and its not letting me play on my xbox console

In addition to the above, just confirm that you definitely purchased Game Pass Ultimate (which gives access to GP on both platforms) and not Game Pass for PC (which just gives PC access)

Hi Louise! I'm more than happy to help you!

I'm sorry you are experiencing this with your Xbox subscription. No worries, let me help you sort this out.

Yes, that is correct. You should be able to use the subscription on both console and PC.

Kindly confirm if the subscription purchase was successful by signing your account on account.microsoft.com > go to Payment and billing > Order history.

You may also check if the subscription is active on account.microsoft.com > services and subscription.

If you have confirmed that the subscription is active and that the purchase was successful, try to remove, power cycle, and re-add your accounts on the console, here's how:

Here's how to remove your account:

> Press the Xbox button  to open the guide.
> Select Profile & system > Settings > Account > Remove accounts.
> Select the account that you want to remove, and then select Remove to confirm.

Power Cycle:

> Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

> Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Then re-add your account.

Please take your time and let me know if the subscription works.

Best Regards,
Darhyl

No, it won't let me play halo either. I have a valid xbox game pass ultimate subscription though

Yeah no it didn’t work, I downloaded it from Xbox gamepass and it still doesn’t let me play. I just checked my subscription as well and I do have Xbox Game Pass Ultimate still

Hi AJ! My name is Darhyl and I’d be more than happy to help you with your query.

I'm afraid it is not possible to play online without either of these 2 subscriptions: Xbox Game Pass Core or Xbox Game Pass Ultimate unless there is an account with an active subscription that is game sharing/set as home Xbox on your console.

Based on your description, an account with an Xbox Game Pass subscription is set as home Xbox (subscription sharing) on your console however you are still unable to play online, is that correct?

If yes, this could mean that the account with the subscription that is set as home Xbox might have its subscription expired already or that the active subscription is neither Core nor Ultimate.

You need to contact the owner of that account if it still has an active subscription by confirming it on account.microsoft.com > services and subscription.

You may also check these links for more information regarding these 2 subscriptions:

Xbox Game Pass Ultimate: https://support.xbox.com/en-US/help...age-subscriptions/xbox-game-pass-ultimate-faq

Xbox Game Pass Core: https://support.xbox.com/en-US/help.../manage-subscriptions/xbox-game-pass-core-faq

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl