I have an Ipad and everytime I sign in with my Microsoft account the game crashes. The game...

Hello my namebis zahir, a independent advisor.

Please provide more information, what game is crashing ? Are there any error codes.

Regards
Zahir

I have this same problem too. What a garbage platform, come on Microsoft. Love that everytime my kids open the game I have to sign them in with a laptop. FML.

Same here. If I close the game, I have to relog into my account everytime with a code. Not to mention it says something about using a temporary microsoft account to use your purchases...

I don't have a mobile network, only my home wifi network. The app works just fine on my laptop when signed in. All features open when signed in. The app works fine on my ipad in "guest" mode. I played a game in guest mode, then signed in, and the app failed to open the next game. Obviously, it has something to do with signing in on my ipad, since the app works fine in guest mode. I have updated my ipad and the app. If I could get out of the black screen in the app without having to shut down my ipad, I would be able to trouble shoot better. Having to shut the ipad down each time to reset the app is a real bother. What is even more perplexing is that the app worked fine on 4/25. Having changed nothing on my ipad, on 4/26 it wouldn't work.

We have the same problem on both of our iPad’s. I have not tried the guest mode !!!!

Similar scenario as to the date….

Would like to contact Microsoft, but I cannot find a contact phone number..

Hi good day, I signed in my microsoft billing account and it showed my I owned the game, the purchased was successful. I played the game before but my pc crashed and after I reinstalled the windows, reinstall the game and then I started having this issue.

I don't have a mobile network, only my home wifi network. The app works just fine on my laptop when signed in. All features open when signed in. The app works fine on my ipad in "guest" mode. I played a game in guest mode, then signed in, and the app failed to open the next game. Obviously, it has something to do with signing in on my ipad, since the app works fine in guest mode. I have updated my ipad and the app. If I could get out of the black screen in the app without having to shut down my ipad, I would be able to trouble shoot better. Having to shut the ipad down each time to reset the app is a real bother. What is even more perplexing is that the app worked fine on 4/25. Having changed nothing on my ipad, on 4/26 it wouldn't work.