I have an adult profile but can't download certain games?

Discus and support I have an adult profile but can't download certain games? in XBoX on Windows to solve the problem; I'm 25, my profile has my proper birthday, says I'm 25, i have a completely unrestricted profile when i go to content restrictions in account setting.... Discussion in 'XBoX on Windows' started by Hunter 3295, Dec 15, 2020.

  1. Hunter 3295
    Hunter 3295 Guest

    I have an adult profile but can't download certain games?


    I'm 25, my profile has my proper birthday, says I'm 25, i have a completely unrestricted profile when i go to content restrictions in account setting. When i try downloading age of empires 3 or crusader kings 3 on the xbox game pass app on my PC is says
    i need an adult. Im not in any family plan, have no administrator connected to the account or anything like that. It let me download AoE 2. Any ckue how to fix this?

    :)
     
    Hunter 3295, Dec 15, 2020
    #1
  2. BeNzAbEaSt2002 Win User

    My account says I'm a child but the parent account says I'm a adult and I can't change it.

    is this for custom gamerpicture if so then there is no setting

    You need to be an adult to have custom gamerpics
    No it's not it just won't let me see my settings and play online on certain games. And I can't change the account to an adult.
  3. Unique Jerry Win User

    Can't download Demos, I can download everything else.

    I have an adult account, I've also downloaded things from Xbox.com before. Works with the console, But of course it's hard to find certain ones.
  4. Cerebral Paul Win User

    Why does the Xbox app think I'm a child?

    Hello, I was born in 1998 and my account even says that I am yet my account is considered a child account and I can't play certain games off of game pass.
    Was the account created as a child account linked to an adult account?

    If so, have the adult log in and update the setting for your account (I had this issue a few years back)
  5. MzGearTrio Win User

    account not permitted to download content with a certain rating?

    i download dragon age 2 on the website and im on a family plan and i can't download dragon age 2. so my boyfriend, he's the one with the head of the family plan changed me to the adult plan, and still i can't download. so he changed all the setting and still
    can't download. but im an adult. why can't i download dragon age 2 for my in game item. but on was on a child's account thing first before my boyfriend changed my account to adult. i didn't even knew i was on a child's account.
  6. ArminatorX Win User

    How to go around a password on Xbox 360?

    Can you please describe the steps you did to create your new profile on the console?

    If you already have a Microsoft Account (e.g. from Windows 8/10, or you're already using a Hotmail/Outlook email, OneDrive or Skype) download that account instead of creating a new account.

    To do that, open the Xbox 360 guide by pressing the Xbox button on the controller, press X to sign out any existing profiles if necessary, and choose to "Download Profile". Enter your Microsoft Account email and password to download your existing account.

    However:

    If the previous owner enabled Parental controls, you might not be able to download or create a new profile, as this could allow kids to create an adult account on their own, and circumvent parental controls set up by their actual adult parents.

    And getting a question about your favorite meal hints very much towards a console with enabled parental controls, since the parent has to allow the download and creation of profiles, so kids can't circumvent the settings with their "own adult" account.

    So please try to follow Steeledwand7664's link and try to remove the parental controls from your console.

    Then try to download or create your account again.

    I highly recommend to NOT create a new account for yourself, if you already have a Microsoft Account. If you are creating accounts for your children, make sure to NOT use your own credentials, as the kids would then be regarded as adults and can't be restricted.
    It will also lead to problems later, if the kids get older and want their own account, and can't take their game progress with them if they have to move accounts.
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I have an adult profile but can't download certain games?

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