I have an active account in the Game Pass service, yet the Star Field game is still not...

Which Xbox do you own? Is it a One S or X?

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello Mohammed PC,

Thank you for posting in the Microsoft Community.

I can see that you are having trouble playing Star Field with your Game Pass subscription. To help you resolve this issue, I need some more information from you.

-Could you please tell me what error message or code you see when you try to launch the game?

-Also, could you please confirm that your Game Pass subscription is still valid and that you have downloaded the game from the official Xbox store?

One reason could be that your Game Pass subscription has expired or is not valid for Star Field. To check this, please go to your Microsoft account page and verify that your Game Pass is active and includes Star Field in the list of games. If not, you may need to renew your subscription or upgrade to a different plan.



Another reason could be that your Windows PC does not meet the minimum system requirements for Star Field. To check this, please go to the game's store page and compare the specifications with your PC's hardware. If your PC does not meet the requirements, you may need to upgrade your PC or lower the game's settings.



A third reason could be that there is a problem with the game's installation or update. To check this, please go to your Xbox app on your PC and make sure that Star Field is fully downloaded and updated. If not, you may need to resume or restart the download or update. If it is, you may need to uninstall and reinstall the game.



Please also perform troubleshooting for unable to launch a game on this link: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello,
I recommend that you check that the games you want to play are yours, or that if you are using a service like game pass or gold they are still active.
The change of GT does not affect the licenses that you have in your account

Hi there!

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We will not be tracking this topic going forward, therefore, if you need further assistance, please create a new topic to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)

Sincerely



Microsoft Forum Moderator