I have achievements in Skyrim Special Edition not unlocking

I have the "A new you" achievement in Skyrim special edition at 100% but it isn't unlocking. i have completed the requirement of this achievement a couple of times already but it still isn't unlocking.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Kindly try the steps below and see if it helps;

Please try to resync your Xbox profile to your console by following the steps below. Make sure that you know your account logins before doing these steps.

REMOVE PROFILE:

To remove a profile: From Profile & system, select Settings > Account > Remove accounts. Select a profile, then select Remove.

POWER CYCLE CONSOLE:

To restart your console: Press and hold the Xbox button on your controller, and then select Restart console > Restart. To power cycle your console if it's frozen: Press and hold the Xbox button on your controller for 10 seconds. Then press the Xbox button on the console or on your controller to turn your console back on.

RE-ADD PROFILE:

To add an Xbox profile to a console, press the Xbox button to open the guide and go to Profile & system. Select Add or switch, and then select Add new and follow the instructions.

Just a friendly reminder, if you completed the requirements to unlock the achievement on your console and you have followed the steps above, but it still doesn't show, it might not be synchronized with the Xbox network. Allow up to 72 hours for this synchronization to take place.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this JOSHUANEUHAUSER

If you're more than sure that you meet the requirements to unlock this achievement

May I know if you already tried everything from this thread?
https://answers.microsoft.com/en-us/xbox/forum/...

Consumers who successfully pre-ordered one of the limited Day One Edition Xbox One's receive a special achievement, known as the Day One achievement, in addition to the exclusive controller, and box. How to get it? The achievement is unlocked by using a
packed in code card with a QR code. Scan it with the Kinect and it's done.

Yeah I have had the same problem with achievements on Skyrim SE. I got 2 achievements since the multiple hour long xbox server issue and they haven't unlocked.