I have a Xbox one and my WD Black P10 external storage device keeps on disconnecting.

Edward Rollin · Jul 12, 2023

I have a Xbox one and my WD Black P10 external storage device keeps saying it's disconnected and the reconnected and giving me an error code 0x87e1001f when I play a game in my external drive when I play a game on my internal storage I can play for hours no problem. So why do I keep getting disconnected. I'm connected no doubt and I've already reset my console.

:)

Tomm_A

Hello,

We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).

Thank you for your understanding.

Respectfully,

Tomm_A

Hello Edward Rollin,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, you are getting an error code when trying to play the games using the external storage of your Xbox console. Let us check on this together and sort this our. Rest assured that we will do our best to help you resolve with your concern.

Error code 0x87e1001f on Xbox One means that your external hard drive has been unplugged or is not working properly. Here are the things that we can do. See screenshot.

For your reference, see: Troubleshoot external storage detection on Xbox | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

duvadan

I bought this
www.pcworld.co.uk/.../wd-my-passport-ultra-portable-hard-drive-2-tb-black-21807038-pdt.html

As long as its USB 3 then your good to go all you'll need to do is format it for the Xbox One. Either one you can keep plugged in and the console will keep it powered on so plug in and forget about it.

SuperSoph_WD

Hey there, @Erich68CS

This is weird as your Xbox One should be compatible with the WD external drive. If it's recognized as a media storage, it means that it's not meeting the external storage requirements.

My suggestion would be to perform the partitioning and formatting of your WD external HDD on your PC through Disk Management and then try plugging it back to the Xbox One.

Hopefully this would get the drive properly detected.

Here's a tutorial from our knowledge base that can help you with the procedure:
products.wdc.com/.../kb.ashx

Hope it helps. Keep me posted!

loriSMeyers

Did you ever find a fix for this?

I have a Xbox one and my WD Black P10 external storage device keeps on disconnecting.