엑스박스 라이브 결제가 됬는데 환불 받고 싶습니다.[I have a Xbox Live payment and would like a refund.]

Hi ahwax,

Thanks for your post. I understand you are wanting to cancel your subscription and request a refund. To do so, please follow the steps in this article:

How to Cancel Your Xbox Subscription. Then you'll want to visit our
Refund Request page or use the
Contact Us portal to speak with an agent for refund options.

I hope this helps.

Hi Jinwoong,

Thank you for reaching out to us in the forums for this issue. Sorry to hear you've been billed for Xbox Live but have never used it. Have you ever placed your card information into a Microsoft account that is for a friend or family? If not, and you have
already ensured that the purchase is not in your order history for your Microsoft account, then I would recommend that you
contact Xbox Support for your region to see if they can further assist you. Sadly, we here on the forums lack to tools necessary to assist with billing issues as such.

Check your Xbox purchase history

Korea



Hours of operation: Customer Support Hours of Operation: Monday - Friday (09:00 - 18:00), Sat (09:00 to 12:00), public holidays, except Sundays



Phone Numbers: 791 080 0880 (toll free) / 02-3483-7138 (General Telephone)

I hope that this information helps you out!

Web translation:

Live Refunds

The last live concert was paid 28,800 won every three months.
In December, I saw the payment of the card and blocked the additional payment, but the details did not come before that.

I have never played live ... I do not have any payment details and I would like a refund.

Response:

Hi there,

to request a refund for a game or dlc please go to this link where you can submit a item for a refund.

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that
can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support Chat options at
http://support.xbox.com/contact-us

If this is regarding a subscription please see the steps here to cancel a subscription see the steps here:

https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

If this is any other issue with payments then please contact Xbox Support via Phone at
http://support.xbox.com/contact-us

Let us know the results

Hello There
람쥐다,

Thanks for posting here on the Xbox forums. In order to submit the request, visit this link here :

Request an Xbox digital product refund

You can always
contact us here for further assistance, but all refund requests must go through that form.

Hope this helps!

Happy Gaming!

Felix

Xbox forums support

You can submit a digital refund request. Instructions are located on this
support page.