I have a Xbox elite controller that won’t turn on

Hi Christian McDonald1,

Welcome to Microsoft Xbox Community Forum. I understand that your Xbox elite core controller won't charge or turn on even after you plugged it in with the cord. This can be caused by several factors, such as low or dead batteries, faulty USB cable, outdated controller firmware, or liquid damage.



Please see this article and follow the steps provided under "My controller won't turn on" section: Troubleshoot your Xbox Wireless Controller | Xbox Support



If the controller still doesn't turn on or charge, it's possible that there's a hardware issue with the controller. In this case, you may need to contact our Xbox live support for further assistance. You may reach them through these steps:

1. Go to: Contact us | Xbox Support
   
2. See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)
   
3. If not, click on it then select the correct region that you are in.
   
4. Check and confirm that you are within the available time of support under Contact times.
   
5. Click Contact us
   
6. Select the drop-down menu options that will match your concern.
   
7. On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.
   
8. On the next page, select either Chat online or Request a call option then follow or enter the needed details.
   

If still you are unable to reach our live support through those steps above, go back to this page: Contact us | Xbox Support then select the Ask a question option under Try our virtual agent section and enter this exact phrase: Talk to an agent.





I hope this helps! Let me know if you have any other questions or concerns.

Kind regards,

Marrion

Hi Christian McDonald1,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Kind regards,
Marrion

elite series 2 controllers back paddles won’t work

I plug my controller into my xbox and it still turns off is it because i have an elite controller or something?

I always turn on and turn off my Xbox 360 Elite console with the wireless controller!