I have a warranty but customer service has not helped much what do I do?

Hello Bill H! I'm Kris and I'd be happy to help you with your question.

You should be able to sign into https://account.microsoft.com/devices register if its not already, once it is, go to the device and go to Start Order.

I am having the same problem. I cant play a thing. My Xbox is a paperweight and the customer service isn't doing much help.

Hi, Kirsty! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with your console.

This may be related to your network, as there are currently no reported outages for the Xbox Network at https://support.xbox.com/xbox-live-status

• Would you mind giving this a try?

- Press and hold your console's power button until it shuts down.
- Unplug the console's power cord for 5 minutes.
- Turn your modem/router off and unplug them for 5 minutes.
- Plug everything back together and check if the issues persist.

• If that doesn't work, I'd appreciate your answering the following questions:

- Is your console connected to the internet via WiFi or Network cable?

- Could you go to Settings > General > Network Settings, and let me know what you see under "Current Network Status"?

- Is this happening with a specific game or feature?

Thank you! I'll be looking forward to your reply.
Best regards.

Yea will do so odd its working same as before now ive played for a good 3 hours, did yours do the same before it completely went out?? i will try contact customer services and do what you said i will probably also go to the shop i brought it from because
it has a 3 month warranty.

Hello again, from what I could see you're in Australia or I'm mistaken, if it is, australia has two years warranty for the consoles.

What may be happening is a discrepancy between the date you purchased the console and the date on the system, if that's the case you'll have to contact Xbox customer service via chat so they can do the procedure for you.