I have a Solitaire Premium subscription but I still see the ads.What's wrong?

Did you purchase the subscription on the device you are using. The subscription is per device not per user, so if you purchased on a different device. Then you will still get ads on another device.

I upgraded to win10 from win8. Also have a premium subscription to solitaire if that matters.

Hi SylviaSzeliga, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Premium Subscriptions are valid only for the game and operation system on which it was purchased. For example, if you purchased Premium for Microsoft Solitaire on your Windows computer – it will only be valid for Microsoft Solitaire on devices that run Windows. It will not be valid on mobile devices that run iOS or Android, and it will not be valid for any other Microsoft Casual Game beyond Microsoft Solitaire Collection.

For your reference, you can check this link: https://microsoftcasualgames.zendesk.com/hc/en-...

It's possible that there may have been an issue with the payment for your Solitaire Premium subscription. To resolve this, you can try the following steps:

1. Make sure that you are signed in to the correct Microsoft account on your device.
   
2. Check your payment method and make sure that it is up to date and that there are sufficient funds available.
   
3. Check your order history to see if the payment for your Solitaire Premium subscription went through. If it did, it should be listed in your order history.
   
4. If the payment for your Solitaire Premium subscription did not go through, or if it is not listed in your order history, you can try making the payment again.
   
5. If you are still experiencing issues after trying these steps, you can contact Microsoft support for further assistance. They should be able to help you resolve the issue and make sure that your subscription is properly activated.
   

You are wrong, there is no "settings" in Microsoft Solitaire Premium!!!