I have a Solitaire Premium subscription but I still see the ads.What's wrong?

Discus and support I have a Solitaire Premium subscription but I still see the ads.What's wrong? in XBoX Games and Apps to solve the problem; Hello, I have a Solitaire Premium subscription but I still see the ads.What's wrong? Thanks 7678857f-47aa-4759-8ea6-3a1d0c5ee8e7 Discussion in 'XBoX Games and Apps' started by jose carlos fortes, Oct 23, 2023.

  1. I have a Solitaire Premium subscription but I still see the ads.What's wrong?


    Hello,

    I have a Solitaire Premium subscription but I still see the ads.What's wrong?

    Thanks

    :)
     
    jose carlos fortes, Oct 23, 2023
    #1
  2. StuartATrueRed Win User

    I have a Solitaire Premium subscription but I still see the ads.What's wrong?

    Did you purchase the subscription on the device you are using. The subscription is per device not per user, so if you purchased on a different device. Then you will still get ads on another device.
  3. mr xenon Win User

    Solitaire Collection for W10 not tracking progress for Marathon and Gimme 5! achievements

    I upgraded to win10 from win8. Also have a premium subscription to solitaire if that matters.
  4. Francia J. Win User

    Microsoft Solitaire Premium Subscription

    Hi SylviaSzeliga, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Premium Subscriptions are valid only for the game and operation system on which it was purchased. For example, if you purchased Premium for Microsoft Solitaire on your Windows computer – it will only be valid for Microsoft Solitaire on devices that run Windows. It will not be valid on mobile devices that run iOS or Android, and it will not be valid for any other Microsoft Casual Game beyond Microsoft Solitaire Collection.

    For your reference, you can check this link: https://microsoftcasualgames.zendesk.com/hc/en-...
  5. R4FTY Win User

    In Oct. paid for yearly Solitaire Premium to remove ads still getting billed $2.11 monthly for this. How do I get it fixed?

    It's possible that there may have been an issue with the payment for your Solitaire Premium subscription. To resolve this, you can try the following steps:

    1. Make sure that you are signed in to the correct Microsoft account on your device.
    2. Check your payment method and make sure that it is up to date and that there are sufficient funds available.
    3. Check your order history to see if the payment for your Solitaire Premium subscription went through. If it did, it should be listed in your order history.
    4. If the payment for your Solitaire Premium subscription did not go through, or if it is not listed in your order history, you can try making the payment again.
    5. If you are still experiencing issues after trying these steps, you can contact Microsoft support for further assistance. They should be able to help you resolve the issue and make sure that your subscription is properly activated.
  6. FrankWood1 Win User

    My Microsoft Solitaire Collection has stopped working

    You are wrong, there is no "settings" in Microsoft Solitaire Premium!!!
Thema:

I have a Solitaire Premium subscription but I still see the ads.What's wrong?

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