I have a reoccurring bill on my bank account from Microsoft every month on a lost account,...

Discus and support I have a reoccurring bill on my bank account from Microsoft every month on a lost account,... in XBoX Accessibility to solve the problem; The account with the recurring bill is lost. I have no access to the email or number. I am looking for a way to regain access to the account. I've... Discussion in 'XBoX Accessibility' started by Devine Punishment, Mar 12, 2024.

  1. I have a reoccurring bill on my bank account from Microsoft every month on a lost account,...


    The account with the recurring bill is lost. I have no access to the email or number. I am looking for a way to regain access to the account.
    I've submitted numerous forms to try and regain access but all have failed.

    What can I do?

    :)
     
    Devine Punishment, Mar 12, 2024
    #1
  2. AnotherPersonHavingI Win User

    Why is microsoft storing and using removed bank details?

    No, I removed it two months ago and then got a billing for £10.99 from microsoft. (UK price of xbox ultimate subscription)
    When I logged into the xbox and on the microsoft xbox website my account information only showed a old expired bank account that I got a 0x error when i tired to remove previously, my account information did not have my current and working bank account which i had removed.
    Yet I was billed which i found out about because I get notifications from my bank app. Yet my account didn't have the subscription active and i didn't in fact even have a xbox at the time, I bought one mostly to have a play around on this weekend which is how i found out the ultimate wasn't active and reoccurring billing was set off anyway.
    So Microsoft had my account information, billed it not even on the proper date for reoccurring billing and that information wasn't visible from my account since I had removed it and it wasn't showing before i put it back in to repurchase the xbox subscription. I talked to someone on the phone and he processed the refund and was able to sought it out. so it's not a money thing I have xbox ultimate and I'll be getting the refund in a day or so.
    My point here is why was I billed in the first place, at this time. And why did my xbox and microsoft account not show my active bank account on it regardless or reoccurring billing?
  3. Rodrigo Oliver Win User

    I have a reoccurring bill on my bank account from Microsoft every month on a lost account, how can I recover or cancel it?

    Hi Devine , my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    To stop the charges, you can conctact your bank and ask them to block it.

    As for the account, sadly, if you can't provide the necessary information, it won't be possible to recover the account.

    Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process.

    If you remember any new details that might help with the recovery process, we encourage you to keep trying to recover your account using the online account recovery form.

    You can find helpful tips on how to use the recover form on this link:

    https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

    Source: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

    I hope this helps!
  4. Rodrigo Oliver Win User

    I have a reoccurring bill on my bank account from Microsoft every month on a lost account, how can I recover or cancel it?

    Hi Devine , my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    To stop the charges, you can conctact your bank and ask them to block it.

    As for the account, sadly, if you can't provide the necessary information, it won't be possible to recover the account.

    Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process.

    If you remember any new details that might help with the recovery process, we encourage you to keep trying to recover your account using the online account recovery form.

    You can find helpful tips on how to use the recover form on this link:

    https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

    Source: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

    I hope this helps!
  5. AngelLope Win User

    Xbox will not refund mass payments

    If you want to remove your bank account info on xbox you have to turn off recurring billing on game pass and it will stop billing your account every month than you can remove your bank account from the xbox. Hope this helps.
  6. Allebas Win User

    DLC suddenly gone

    Hi Midnytefairy,

    You can sign into your Xbox account online and see more than 3 months there. Here's how:

    View your Xbox purchase history online

    If you see an Xbox charge on your bank or credit card statement that you don’t recognize, you can review your Xbox purchase history online.

    1. Sign in to the Payment & billing page with your Microsoft account.

      Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost
      Password Solution
      .
    2. Compare your purchase history to your bank or credit card statement.
Thema:

I have a reoccurring bill on my bank account from Microsoft every month on a lost account,...

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