I have a problem with my account $deposits$

Discus and support I have a problem with my account $deposits$ in XBoX Rewards & Social to solve the problem; I have a problem with my account (deposits) [img] For months I have been unable to receive my rewards in the program. I've already tried to contact... Discussion in 'XBoX Rewards & Social' started by Edmar Feliciano, Nov 23, 2016.

  1. I have a problem with my account $deposits$


    I have a problem with my account (deposits)

    I have a problem with my account $deposits$ [​IMG]

    For months I have been unable to receive my rewards in the program.

    I've already tried to contact Brazilian Xbox support, but they do not give any help regarding Live Rewards.

    I have already updated my information several times, it's all right.

    But, this message always comes when I try to redeem my rewards.

    Thank you!

    :)
     
    Edmar Feliciano, Nov 23, 2016
    #1
  2. Halowars21
    Halowars21 Guest
    Xbox live reward points not depositing into account

    Hi, I need to deposit my points into my Microsoft account, but it says there is a problem with the deposit. I have tried to solve the problem by deleting the USA account but with no result, I think this is the problem that is preventing the points to deposit
    . so can you please help me thank you very much.
     
    Halowars21, Nov 23, 2016
    #2
  3. SharMdza03
    SharMdza03 Guest
    Request my pending rewards from my old account

    I have a new account because there was a problem with the old one. Now, I want to request my pending deposits from my old account to my new one.
     
    SharMdza03, Nov 23, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    I have a problem with my account $deposits$

    Hello EddieeeSCCP,

    As we said in your previous post at (https://forums.xbox.com/en-US/thread/CDA32377-42D4-419A-AE8D-AFBB55AC042F), your deposits cannot complete since your regional currencies
    do not match.

    This issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to
    match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
    , wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your
    account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
     
    XBLRewards8, Nov 28, 2016
    #4
  5. XBLRewards8 Win User

    I have a problem with my account $deposits$

    Hello EddieeeSCCP,

    As we said in your previous post at (https://forums.xbox.com/en-US/thread/CDA32377-42D4-419A-AE8D-AFBB55AC042F), your deposits cannot complete since your regional currencies
    do not match.

    This issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to
    match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
    , wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
    account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  6. Corey Tower Win User

    Can I get my credits deposited so I can buy some Black Friday deals?

    It depends on when they were pending. If they've been pending since before the 15th, they should be deposited tomorrow. Otherwise they would be scheduled for deposit in December. There is no way to have credits deposited any earlier than what is scheduled.
    I am one of the people who have to "update their billing information" but when I do it it still wont deposit. I have had this problem in the past and have had support force deposit my credits into my account which is what I am hoping will happen again.
  7. DevilNeverDies Win User

    Mis puntos Microsoft no son depositados

    Hello my Microsoft points are not deposited to my account tells me that I must update and verify my billing address. Check it and it's okay. My rewards account and Xbox live are from the same region I do not understand what the problem is.

    My account has always been verified I have the emails that unfolds. This changes just when I got the 5000 points and the automatic deposit
  8. The 2nd Keeper Win User

    Your payment instrument could not be authorized. Please contact your provider, or try a different payment option

    The problem does not affect all Xbox Live accounts, only US-based accounts are having this problem. I have recently deposited 500 MS points on my NZ account, and then just now, added 400 MS points on my US account via Zune software. I think its on Xbox Live's
    end thats the problem.
  9. SuperTurtle500 Win User

    Not getting my pending rewards

    I Have 22250 waiting to be deposited into my account. Why cant they just deposit them already
Thema:

I have a problem with my account $deposits$

Loading...
  1. I have a problem with my account $deposits$ - Similar Threads - problem account $deposits$

  2. Help, I'm having problems with my Microsoft account.

    in XBoX Accessibility
    Help, I'm having problems with my Microsoft account.: I lost my Microsoft account. I still don't know if it was Microsoft's fault or mine. I don't have any photos or screenshots to back me up, but when I tried to log in, I got an error message saying...
  3. hi my frinde when i sign to my microsoft account in xbox pc app they sade there a problem...

    in XBoX Accessibility
    hi my frinde when i sign to my microsoft account in xbox pc app they sade there a problem...: my account to replay *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** [Moderator edit: Moved from Microsoft 365 Insider / Access / Windows] 6c2bac08-13c8-45bd-b793-f62b92facb7a
  4. A problem to enter in my Xbox account (too many requests)

    in XBoX Accessibility
    A problem to enter in my Xbox account (too many requests): Hello! Since yesterday, I am having a problem to login in the Xbox account for the game Sea of Thieves. It was not even working in the site (microsoft.com), but when i changed the password, i...
  5. Problem with Merging Mojang and Microsoft Accounts

    in XBoX Games and Apps
    Problem with Merging Mojang and Microsoft Accounts: Good morning. When i merged my mojang and microsoft accounts, i guess i must have created a new profile with my microsoft account. Instead of having my mojang account data transfer, it's like i...
  6. Problems accessing account xbox

    in XBoX Accessibility
    Problems accessing account xbox: Please please please can someone help me. I have an XBOX account which my son logged out of and i cannot remember the passsword. The problem is i cannot use either or the email addresses on the...
  7. Account connection problem

    in XBoX Accessibility
    Account connection problem: im trying to connect my Xbox and PC accounts together and it keeps giving me the message on the website "Login failed: 2148916233" what did I do wrong? 6e126807-5f96-4e97-a696-ad2a502343ba
  8. Problem with linking Microsoft and Playstation Network accounts.

    in XBoX Accessibility
    Problem with linking Microsoft and Playstation Network accounts.: Please help. I have a problem with online play in Forza Horizon 5. When I first got the game and linked my Microsoft and PS Network accounts, I was able to play online, but soon after, I tried to...
  9. There is a problem with your account, cannot deposit rewards

    in XBoX Rewards & Social
    There is a problem with your account, cannot deposit rewards: please help. I have been through countless support technicians online and on the phone. Xbox rewards has claimed there is a issue with my account for 2 years and won't deposit my rewards. Can...
  10. Email stating there is a problem with my account and cannot deposit rewards points to contact

    in XBoX on Consoles
    Email stating there is a problem with my account and cannot deposit rewards points to contact: I received an email with this in it stating to contact customer support. Can you please fix it my gamer tag is Darth Razur thank you. There seems to be an issue with your account: please reach...