I have a problem with linking into sea of thieves on ps5.

Hi Begonethought,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues linking your Sea of Thieves account on your PlayStation 5. I understand how important this is to you.

I want to make sure that your issue will be resolved the soonest possible time. For your account to be checked internally, I recommend that you submit a ticket directly to Sea of Thieves support. In this way, we can be assured that your case will be logged, attended and monitored in a timely manner. Please use this link:

https://support.seaofthieves.com/requests/new

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Hi Adler, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This is affecting other users as well.

Ashbeard is a login issue.

Please, on your PS5, delete the Sea of Thieves local save data, this will enable you to link the account again via the QR Code.

Follow these steps:

On your PS5, Go to Settings > Saved Data and Game/App Settings. Select Saved Data (PS5)

Select Console Storage and select Sea of Thieves > Delete.

Once deleted, launch the game again and do the linking process one more time.

If you still have issues, please, submit a ticket with Sea of Thieves Support:

https://support.seaofthieves.com/requests/new

I hope this helps.

Hi Trevor. My name is Kyle and I'm an independent advisor.

Can you describe your query further, please? Are you having trouble linking your Microsoft account to Sea of Thieves?

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an independent advisor.

The “StrawberryBeard” error usually isn’t caused by actual server downtime. It means Sea of Thieves can’t connect to the servers, but the problem is almost always on the local device, network, or account side. The servers are currently online for all platforms, including PS5.

Here’s what I recommend trying:

Check the Sea of Thieves server status page

Visit: https://www.seaofthieves.com/status

If there’s a real outage, it’ll be posted there. As of now, no widespread PS5 outages have been reported.

Test your internet and NAT type on PS5

Go to Settings > Network > Test Internet Connection

Sea of Thieves needs an open or moderate NAT. If it's strict or if there's a DNS error, you might see StrawberryBeard every time.

Use a different network or hotspot temporarily

This helps rule out a router or ISP issue. Some home networks block the ports Sea of Thieves needs.

Reinstall the game

Fully uninstall, reboot your PS5, and reinstall Sea of Thieves. This resets any local file or cache issues.

Make sure you’re signing in with a Microsoft account

Sea of Thieves on PS5 still needs an Xbox/Microsoft account to play online. If login fails at that step, it can also trigger this error.

If you've tried all this and it still doesn’t work, let me know your NAT type and if any other games are having connection issues.

Please let me know if you need any further assistance. Looking forward to your response.

it is completed, i think that the problem is that i have sea of thieves bought on steam. My accounts are linked, still no result