I have a problem with in game purchase on my PC Township

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

Note that this channel serves the community, we are not Microsoft employees.

Are you making in-game purchases? Was the Township you installed from the Microsoft Store on your Windows?

If the refund was approved and it was purchased with the credit card, Microsoft refunds it instantly, but your card only refunds within 60 days of purchase if the invoice has already been charged.

Thanks Brad for the fast reply but when I wrote the question, I wasn't able to choose Microsoft store so I choose Xbox. But in reality it's for a purchase done through Township (from Playrix) on my Windows 10 pc

Hi! My name is Ben an Independent advisor and hope you are doing well.

With regards to your concern, are you playing the game via Xbox console or PC? If it was purchased via Microsoft Store there should be an order number. You can check this via https://account.microsoft.com/billing/orders page.

If the order is showing as purchased or completed meaning it is good via Microsoft end. Since its been 24 hours now since you purchased it, then it is best to contact the game developer to report the missing currency as there could be a delay on their server.

For Township game I believe you can reach them via https://playrix.helpshift.com/hc/en/3-township/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope the information above helps on what to do next. But let us know if you have further questions and we will do everything with our knowledge to assist.

Kind regards,

Ben

Hi Bonnie.Bonnie! My name is Ricardo an independent advisor ready to help you with this situation!

Are you talking about this game?

https://www.microsoft.com/en-us/p/township/9nbl...

Cause it's a free to play game, also to report issues on the game you should contact developers support

https://playrix.helpshift.com/webchat/a/townshi...

Pokerstars is pretty cool. It's my fiances game of choice. Other than Township on the Ipad.