I have a problem when i try to play Forza Horizon 4 online

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

You just need to manage your settings.

For you to manage it you can simply sign in to https://account.xbox.com/settings.

If the system detects that your account is a child account you will be redirected to a support site and if not you will be able to change it successfully.

If you were redirected to a support page, please sign in to https://account.microsoft.com/family and check if there is an organizer account linked to your account then use the organizer account so sign in to https://account.xbox.com/settings then "allow" the setting on this screenshot:

I have checked it, it is not my hardware and driver problem.

This problem will only occur if the xbox app is connected to the Internet.

This problem makes forza horizon 4 no way to play online mode.

If there is really no way to solve it, can I refund the Forza horizon 4 Ultimate Edition?

Hi Kev
That’s strange, let’s try to isolate the problem a bit more. For this please try when possible

A. Sign in Forza horizon 5 with a different account and test the online features

B. Sign in with your account on a different PC and try accessing the online features from there

By the way, if maybe you play Forza horizon 4 or other online game. Are you able to experience something similar?

Some games have the profile data online I think forza horizon is one of the games that saves online (syncing data is important for this reason). What error do you get when you try to reinstall the game in question?. There is also a forum page for Forza Horizon
4 as well.

Please note game pass games require a net connection to play.

Hey, Thanks for the respond, but is that the only way to fix this problem I have? I also have a Laptop with the game installed, and I use different kind of internet on the laptop, but still can't I play Horizon Life even on my laptop.

When I try to play with others in different xbox games, there is not a single problem there, and when I used to play Forza Horizon 4 there was not an issue there.