i have a problem need support for xbox rewards

I have spent money on gears packs and have not gotten any percent back from xbox rewards, I have also spent money during sales before the new year when xbox had sale, I was level 2 or 3 I can't reallt remember but they deposited mycredits after they reset
my rank and only got 2 percent back, I am very **** off right now I cant post my history

[table][tr][td]04/05/17 - Completed April Survey - 250 Credits(Pending)[/td][/tr][tr][td]01/11/17 - Rewards Deposited - 8,050 Credits[/td][/tr][tr][td]12/31/16 - MyVIP Star Rank 1 (Gold) - 3,600 Credits [/td][/tr][tr][td]12/01/16 - Completed December Survey - 250 Credits [/td][/tr][tr][td]11/30/16 - MyVIP Star Rank 1 (Gold) - 3,200 Credits [/td][/tr][/table]



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I have problem need support

Hello people ! I have a problem that can not be resolved for days already.

I bought a xbox (used) and when I turned it on it was an active profile (EbenenJuwel5254) that email addresses from the same profile: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.

After a couple of months more specifically for Christmas, I appeared on the screen "whether you want xbox live for 1 euro the first month and every next month 8 euros. When I clicked it was written that I needed a credit card to buy, and then I called the girl
and I did not buy a xbox new from the store I did not have a radio profile That friend I bought xbox forgot the password of that profile (which was not asked for when I bought it) and I was is now searching for the termination of the same.

If I can ask you to see that you are a big company, that now a girl does not have to change the card and the bank, we would ask you to deactivate the same service.

You have been allowed to include a password (click-through) question via the xbox console, now when you want to deactivate the same service you are looking for a password I do not know or the real owner of xbox.

Please contact me at e-mail: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** to solve this problem or simply deactivate the service I will pay for everything I have to pay but I do not need more services (xbox live)

Thank you very much in advance, I come from Croatia and I am not able to call you on your support

 

My VIP reward never received

You'll need to post in the Xbox Rewards Questions support forum in order for Rewards support to check into it for you.

Microsoft does not run the Xbox Rewards program which is why regular Xbox support does not have information.

 

If by "gears packs" you mean buying the card packs for unlockables, then those are not rewarded under MyVip rules. The items that do not qualify for MyVip are pre-orders, in-game consumables (gears packs), and subscription purchases.

A staff member will review your account just to make sure there are no other issues. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They do not work on weekends.

 

Hello ICHILENO LOCOI,

From our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons,
themes and avatar items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Therefore your Gears of War consumable purchases did not qualify for any MyVIP payback. Additionally, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated last month's MyVIP, so it would have been to early to see the Credits pending for those purchases, even if they had been eligible. This is why you have not yet received payback for your Call of Duty Black Ops purchases; those calculations
have not been run yet.