I have a Minecraft issue

Darwin Lewis · May 26, 2023

hello i play minecraft on a ps5 and am having trouble connecting my account, i used to use a different account for minecraft when i had a ps4, later when i got my ps5 and logged in with the same gmail for setup of my playstation, when i downloaded minecraft again it said sign in, i did and it said sorry you are already signed in with this account, instead sign in with my old account, unfortunatly that account does not work as it should i don't know why so i don't want to use the old account. please help i really want to be able to play with my new account.

:)

Kimmy_24

Hi, Darwin. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Sorry to hear about your issue linking your profile. In this case, I would suggest you to contact Minecraft Support so they can assist you linking your new account. You can also check this link for more information about the process or the error message you're getting: https://help.minecraft.net/hc/en-us/articles/36...

To help you, kindly submit the request using the link below:

https://help.minecraft.net/hc/en-us/requests/new

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

As per Mojang, there may be two main reasons why we're experiencing this issue.

1. You migrated your Mojang account to a Microsoft account and logged in using the wrong account type. If you have migrated your Mojang account you must use your Microsoft account to log in.

2. You purchased Minecraft: Java Edition after December 1, 2020 and logged in using the wrong account type. If you purchased after that date, you MUST use your Microsoft account to log in.

On your launcher, kindly sign out and then restart your device before signing back in. Make sure to choose Microsoft Login as well as make sure that it's the correct Microsoft account.

For your reference, you can check this link: https://help.minecraft.net/hc/en-us/articles/44...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

baxteryoung

Another thing i forgot to mention was the mojang and microsoft accounts were under the same email. Hope that helps.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello avaUwU, this account you created and are trying to log in, owns the Minecraft game for PS4?

Have you opened a PSN account at Sony with this email you just created, or do you have another account that logs into your PSN?

If you can give more details, I'll be waiting for your reply.

Christopher Revoredo

Hi there Namel welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Have you tried reseting your router? As well I suggest trying to open these ports: TCP: 3478-3480,5223,8080.

UDP: 3074,3478-3479,3658.

I have a Minecraft issue